Disney Brand Loyalty Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
No one outside of Disney wants to believe it’s this simple.
Do you want happy, friendly, outgoing employees serving your customers?
Then hire happy, friendly, outgoing people.
You can tell if they are in the first 10 seconds you meet them.
PS. You can hire people who are not outgoing, and their place in your organization will be better suited for back-of-the-house (no-Guest-contact) positions. You want people in front of your customers and patients who are a natural, unforced, fit.
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CEO, CIO, CFO, CTO, EVP, Marketing, Advertising, Public Relations, Technology, HR, Front Line, Customer Service, Strategist, Planner, Board of Director, Spokesperson, Legal, Accounting, Student, Ambassador, Creative Department, R&D, OD, Social Director, Succession Planner, Tribe Leader.
There, that should about cover all the stuff you are responsible for when you are a small business entrepreneur.
Any questions?
Passion. Bet you have a ton of passion.
Maybe you’re in a job where your passion thrives. Maybe you’re not.
Does passion make for a better worker?
Do you do your best work around something you’re passionate about?
How many leaders are in positions that got them a better title, a better paycheck, better meetings, and better perks, but took them further from their passion?
And then there are people who have found their passion, their dream job, but over the years they have allowed things beyond their control to poison themselves.
Imagine your own situation.
Of the things a leader can spend time doing, maintaining, growing and reinforcing corporate culture should be on the short list of critical success factors.
Can you imagine trying to be world-class with an average corporate culture?
Can you imagine a team of highly energized, focused, and driven professionals in an average corporate culture?
What would happen if a great organization took it’s corporate culture for granted?
What would happen to a good (not great) organization that elevated it’s corporate culture?
The other day, I went outside my Hotel for a breath of fresh air. During a ten minute break to take a walk, I shot a half dozen “one-take-You Tube videos”.
Most of them were about culture. You can observe a lot by watching:
Maybe you are all set with your corporate culture. Maybe you have a great personal culture for you and your family. You do focus these business applications to your personal life, right?
jungle jeff MBA. Who woulda thought, after all these years, I’d be returning to school to get an MBA?
Why do people return to school after decades of real-world leadership experience? Many reasons to be sure.
The main reason is the pursuit of a better way of life. Can you imagine, “Nope, heading back to school because I have all this extra time and money. Plus, I’m bored stiff just sitting around”?.
Dude, seriously, we need to talk. It don’t happen like this. In fact, my story is almost a fairy tale of a completely different sort.
My professor is crazy. He’s cool, but tough. On the first day, he told me everyone who attends his class has three years to do something that no other MBA requires….