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Let there be more light

post it note
Wisdom. Self-discovery and self-enlightenment two decades ago. In 2026, looking for something even more wise and enlightening.

Let there be more light in 2026.

In this post, light is synonymous with wisdom.

Let there be more wisdom in 2026 than any previous year in my life.

Ps. Wishing this for our world too.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Palm trees and sunshine

palm tree with seed pods
A stroll through our neighborhood while waiting for Chapin to get home from his Disney shift. Photo: A neighbor’s exotic palm tree.

Our family has brand loyalty to Florida.

Why?

Palm trees and sunshine.

We are not attracted to beach-living. Or even Florida-living.

We are attracted to Walt Disney World living.

Note: Florida’s palm trees and sunshine brought us here initially. Walt Disney World’s energy has kept us here.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Five easily turned into seven

Post-it note with handwritten notes
Ideas pop out of nowhere. So i either video the idea out loud, or scribble it in a post-it note. And then there are times when i use voice dictation to text or email myself.

Ideas pop out of nowhere. So i either video the idea out loud, or scribble it in a post-it note (above). And then there are times when i use voice dictation to text or email myself.

The photo is me writing on a post-it note.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

7 Work Questions

conference room tables set with workbooks
Thick conference workbooks can be transformational, or forgotten.
60-second video: First and only take, to capture a thought in front of Cinderella Castle.

Disney Customer Service Keynote Speaker.

Seven work questions.

Do you want what i offer, what i solve for?

(i think everyone wants it, but no one knows it yet, and maybe never)

Consider your immediate answer to seven simple Customer Service leadership questions:

  1. What is the supreme goal?
  2. What are the free, unlimited (and fun) tools to achieve that goal?
  3. What’s the compelling reason for every employee to do it?
  4. What happens when you know all three answers?
  5. What happens when you don’t know all three answers?
  6. What happens when everyone knows all three answers?
  7. What happens when no one knows all three answers?

Bonus notes:

  1. Question 1 is strategy.
  2. Question 2 is tactics.
  3. Question 3 is why you exist.
  4. Question 4 is individual perfection.
  5. Question 5 is an individual nightmare (curse?).
  6. Question 6 is organizational perfection.
  7. Question 7 is an organizational nightmare (curse?).

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This website is about our WORK. To ponder today’s post about our HOME, click here.