Tag: Culture

Exterior style, landscaping, interior style

Thick clouds hugging a mountain
Mt Oberlin, my favorite summit because of its ease to access and ease to summit. Photo: Taken from Granite Park Chalet, miles away. Was struck by the constant cloud movement. The clouds moved from right to left but never disappeared. Guessing a Westerly moving cloud system was colliding with an Easterly moving air stream.

Focus and discipline are legendary leadership superpowers.

dad

Reputation:

  1. Process Mapping: Need a small (2-4) “Emotional Connection” team with an accountability leader. Brainstorm customer touch points, pick one, compare two lists—meets & exceeds expectations, try something. Launch, learn, revise. Repeat.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Out of office alert at work

mountains and lake
Jody Maberry texted this photo to me last night and asked, “Do you know where this is?” “Yes, Mt. Wilbur looking down on Iceberg Lake. Ahern Pass is on the other side of the far wall.” What i didn’t share is my suspicion it’s from Google Earth, not a climber’s camera. Why? Wilbur is notoriously dangerous to climb.

Racing through your days takes your focus off life’s small details.

dad

Out of office alert at work…

What’s a simple, scalable way to add simplicity and scalability to every Galen Customer detail?

Use three well-known tools:

  1. Questions
  2. Paradox
  3. Common sense

A few examples:

Can you imagine how Galen looks in our Customer’s eyes when everyone at Galen has a professional, intentional, Galen-difference in something so seemingly insignificant?

What does the customer think and feel when all their questions are answered in a Galenized presentation?

What message is sent to all stakeholders in Galen’s ecosystem about attention to the smallest of details, to trust, to excellence?

Bonus pic…screenshot of the text referenced at the top of this post.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Three things missing from your office

Disney University
This place oozes Disney heritage, traditions, and values.

Three things missing from your office:

  1. Photo of your customers serving their customers
  2. Photo of your team serving your customers
  3. Photo of the original company building

A picture is worth 1,000 words.

One picture depicts your vision, one picture depicts your employee culture, and one picture shows how far you’ve come.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Culture isn’t until it is

Steamboat Willie title
Every Cast Member learns key Walt Disney Company milestones on their very first day with the Company during orientation. Few milestones are bigger than the first cartoon with synchronized sound. Walt used his own voice for Mickey, so we could save money. The new-hire orientation is purposefully called Disney Traditions.

Culture isn’t important, until it ‘suddenly’ is.

dad

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Classic Whack-A-Mole

disney university hallway
Hallways tell stories. The stories told revolve around what’s on them.

Classic Whack-A-Mole…

A diluted culture doesn’t solve problems, it creates them.

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This website is about our WORK. To ponder today’s post about our HOME, click here.