Tag: Culture

There have been worse times

Trump and Putin on Time Magazine cover
Bottom caption worth noting. Screenshot Nov. 06, 2024.
6-second video: Hi Stacy. Hi Steve. Great seeing you last week.

Make every employee at every level in charge of three areas:

  • Head of picking up trash.
  • Head of exceeding customer expectations.
  • Head of creativity and innovation.

Humans crave purpose.

Give them a variety so they don’t get bored.

Note: There’s an exception to every rule.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Why does this matter, work

Context: This is a conversation in my head with a former client.

This is crazy obvious to me. Probably lost on you. No offense. Just (relentlessly) trying to be helpful.

If you had chosen Disney Institute 10 years ago, do you have any idea…

How many Facilitators, Sr. Facilitators, and Business Advisors you’d go through in a decade?

How many times the “new” helpers (staff) would have to start from scratch, after reading some summary notes from previous helpers?

How many times you would have to explain where you’ve been, where you are now, and where you want to be?

How much detail, big picture, nuance, trials & tribulations, triumphs, all hands on deck organizational ‘saves’ you and your team have been through.

How much time your family has spent with the new helpers.

Etc, etc.

Insight: Relationships are key. Knowing the owner is 10x better than being passed around over the years. Or maybe i’m alone in seeing it this way. Or, maybe i’m hitting the bullseye.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Culture works as designed

Funny bumper stick
During today’s 10 mile walk through my community, i saw this bumper sticker while walking through the Publix grocery store parking lot. It made me smile.

Culture works as you’ve designed it.

So, your culture isn’t failing, it’s working exactly as you’ve designed it.

Failing is synonymous with under-performing.

Want a better (or much better) performance culture?

Write a better (or much better) cultural design.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Exterior style, landscaping, interior style

Thick clouds hugging a mountain
Mt Oberlin, my favorite summit because of its ease to access and ease to summit. Photo: Taken from Granite Park Chalet, miles away. Was struck by the constant cloud movement. The clouds moved from right to left but never disappeared. Guessing a Westerly moving cloud system was colliding with an Easterly moving air stream.

Focus and discipline are legendary leadership superpowers.

dad

Reputation:

  1. Process Mapping: Need a small (2-4) “Emotional Connection” team with an accountability leader. Brainstorm customer touch points, pick one, compare two lists—meets & exceeds expectations, try something. Launch, learn, revise. Repeat.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Out of office alert at work

mountains and lake
Jody Maberry texted this photo to me last night and asked, “Do you know where this is?” “Yes, Mt. Wilbur looking down on Iceberg Lake. Ahern Pass is on the other side of the far wall.” What i didn’t share is my suspicion it’s from Google Earth, not a climber’s camera. Why? Wilbur is notoriously dangerous to climb.

Racing through your days takes your focus off life’s small details.

dad

Out of office alert at work…

What’s a simple, scalable way to add simplicity and scalability to every Galen Customer detail?

Use three well-known tools:

  1. Questions
  2. Paradox
  3. Common sense

A few examples:

Can you imagine how Galen looks in our Customer’s eyes when everyone at Galen has a professional, intentional, Galen-difference in something so seemingly insignificant?

What does the customer think and feel when all their questions are answered in a Galenized presentation?

What message is sent to all stakeholders in Galen’s ecosystem about attention to the smallest of details, to trust, to excellence?

Bonus pic…screenshot of the text referenced at the top of this post.

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This website is about our WORK. To ponder today’s post about our HOME, click here.