Tag: organizational

How many people?

How many people work full-time in:

Finance?

Enrollment?

Marketing?

Human Resources?

Maintenance?

Leadership?

Legal?

Recruitment?

New construction?

New Campus openings?

Um, hmm…there’s one more i forgot to mention…

Culture?

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Brand loyalty resource

To whom are you loyal?

Why?

For how long?

Could you use a world-class Disney Brand Loyalty resource this year?

Why did i ask you the first three questions?

Because if you understand what someone is doing to make that emotional connection with you, there’s a 100% chance your company cannot figure out how to scale that same feeling for all your customers (and employees).

Ps. Employees are customers too.

Pss. Do you know how to ‘process map’ your customer (and employee) experience?

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Five just, reprise

four grizzly bears on an iceberg
Doing the five “justs” below is what led me to this place.

Five ‘justs’ (reprise):

  1. Just lead (Leaders)
  2. Just engage (Employees)
  3. Just serve (Customers)
  4. Just love (Loyalty)
  5. Just improve (Creativity)

Note: The (words in parentheses) are the five Disney Institute classes i taught. Years ago i renamed them as the word just before (the word in parentheses): lead, engage, serve, love, improve.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Exterior style, landscaping, interior style

Thick clouds hugging a mountain
Mt Oberlin, my favorite summit because of its ease to access and ease to summit. Photo: Taken from Granite Park Chalet, miles away. Was struck by the constant cloud movement. The clouds moved from right to left but never disappeared. Guessing a Westerly moving cloud system was colliding with an Easterly moving air stream.

Focus and discipline are legendary leadership superpowers.

dad

Reputation:

  1. Process Mapping: Need a small (2-4) “Emotional Connection” team with an accountability leader. Brainstorm customer touch points, pick one, compare two lists—meets & exceeds expectations, try something. Launch, learn, revise. Repeat.

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This website is about our WORK. To ponder today’s post about our HOME, click here.