Category: Professionally Speaking

Career next steps

Time magazine person of the year 2025
Just released today, December 12, 2025.
Time magazine person of the year 2025
The more things change the more they stay the same. Over time, the one constant is change.

Couple weeks away from retiring from Organizational Vibrancy consulting. Will continue to share my signature Disney’s World-Class Customer Keynote speech.

Teaching has never felt like work.

Herding cats always feels like work.

Keynote speaking never involves cats.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

January 31, work

Reflecting on 2025, last year, how has that positioned you at work for this year, 2026?

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Thankful for contributing

text screen shot
Yesterday, Thanksgiving 2025. Screenshot of 4pm text. A client for a decade.

Mind, body, spirit, work, home.

We think.

We move.

We feel.

We contribute.

We dwell.

i was 40 when the seed was planted for what i was born to do.

Never, ever.

Never ever ever ever gave an iota of a second to being a professional speaker.

Yet, since 1999, it’s been my contribution, my work, my career, to help others .think .differently about organizational vibrancy.

Thankful every day of the year for the initial revelation and the lifelong commitment to teaching “The Disney Way”.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

7 Work Questions

conference room tables set with workbooks
Thick conference workbooks can be transformational, or forgotten.
60-second video: First and only take, to capture a thought in front of Cinderella Castle.

Disney Customer Service Keynote Speaker.

Seven work questions.

Do you want what i offer, what i solve for?

(i think everyone wants it, but no one knows it yet, and maybe never)

Consider your immediate answer to seven simple Customer Service leadership questions:

  1. What is the supreme goal?
  2. What are the free, unlimited (and fun) tools to achieve that goal?
  3. What’s the compelling reason for every employee to do it?
  4. What happens when you know all three answers?
  5. What happens when you don’t know all three answers?
  6. What happens when everyone knows all three answers?
  7. What happens when no one knows all three answers?

Bonus notes:

  1. Question 1 is strategy.
  2. Question 2 is tactics.
  3. Question 3 is why you exist.
  4. Question 4 is individual perfection.
  5. Question 5 is an individual nightmare (curse?).
  6. Question 6 is organizational perfection.
  7. Question 7 is an organizational nightmare (curse?).

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This website is about our WORK. To ponder today’s post about our HOME, click here.