Category: Professionally Speaking

January 31, work

Reflecting on 2025, last year, how has that positioned you at work for this year, 2026?

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Thankful for contributing

text screen shot
Yesterday, Thanksgiving 2025. Screenshot of 4pm text. A client for a decade.

Mind, body, spirit, work, home.

We think.

We move.

We feel.

We contribute.

We dwell.

i was 40 when the seed was planted for what i was born to do.

Never, ever.

Never ever ever ever gave an iota of a second to being a professional speaker.

Yet, since 1999, it’s been my contribution, my work, my career, to help others .think .differently about organizational vibrancy.

Thankful every day of the year for the initial revelation and the lifelong commitment to teaching “The Disney Way”.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

7 Work Questions

conference room tables set with workbooks
Thick conference workbooks can be transformational, or forgotten.
60-second video: First and only take, to capture a thought in front of Cinderella Castle.

Disney Customer Service Keynote Speaker.

Seven work questions.

Do you want what i offer, what i solve for?

(i think everyone wants it, but no one knows it yet, and maybe never)

Consider your immediate answer to seven simple Customer Service leadership questions:

  1. What is the supreme goal?
  2. What are the free, unlimited (and fun) tools to achieve that goal?
  3. What’s the compelling reason for every employee to do it?
  4. What happens when you know all three answers?
  5. What happens when you don’t know all three answers?
  6. What happens when everyone knows all three answers?
  7. What happens when no one knows all three answers?

Bonus notes:

  1. Question 1 is strategy.
  2. Question 2 is tactics.
  3. Question 3 is why you exist.
  4. Question 4 is individual perfection.
  5. Question 5 is an individual nightmare (curse?).
  6. Question 6 is organizational perfection.
  7. Question 7 is an organizational nightmare (curse?).

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Keep contributing

Keep contributing.

Why?

Because every good thing in today’s world resulted from tireless, committed contributing.

Become the artist the Universe gives you the opportunity to become.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Only so many, work

There are only so many things you can do especially well.

Only so many thoughts that summarize the whole work-life volume.

For example: No one on their deathbed ever said, “Wish I would have spent more time at the office.”

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This website is about our WORK. To ponder today’s post about our HOME, click here.