Disney Institute – Disney Brand Loyalty Keynote Speaker

Gracious and wise acceptance

four senior citizens at cafe table — Us-ee, normal. L-R: jungle jeff, Bryan, Walt, Dennis.

Time has a unique effect on perspective.

In this case, softness, mellowness, freedom.

It’s been a long time since the last time i sat at a Cafe four-top with colleagues from Disney Institute.

At least a decade.

We all realize we are on the downhill side of life’s bell-curve.

Freedom comes from graciously and wisely accepting this.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

7 Work Questions

conference room tables set with workbooks — Thick conference workbooks can be transformational, or forgotten.

60-second video: First and only take, to capture a thought in front of Cinderella Castle.

Disney Customer Service Keynote Speaker.

Seven work questions.

Do you want what i offer, what i solve for?

(i think everyone wants it, but no one knows it yet, and maybe never)

Consider your immediate answer to seven simple Customer Service leadership questions:

What is the supreme goal?
What are the free, unlimited (and fun) tools to achieve that goal?
What’s the compelling reason for every employee to do it?
What happens when you know all three answers?
What happens when you don’t know all three answers?
What happens when everyone knows all three answers?
What happens when no one knows all three answers?

Bonus notes:

Question 1 is strategy.
Question 2 is tactics.
Question 3 is why you exist.
Question 4 is individual perfection.
Question 5 is an individual nightmare (curse?).
Question 6 is organizational perfection.
Question 7 is an organizational nightmare (curse?).

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Disney Institute executive resource debrief, work

Five days ago.

Five days ago, Group arrival day. Dinner at Disney Springs.

Pixar Incredibles themed room.

Four days ago. Day one of three at Disney Institute.

Four days ago. Disney Institute ‘Day one” of three.

Four days ago. “Opening Day” of a three day experience.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Disney Institute Leadership Excellence, work

My final day. October 31, 2014. Walking to work.

Disney Institute class…

Disney’s Approach to Leadership Excellence.

Thesis statement…

We judge ourselves on our intentions, others judge us on our behaviors.

We begin our content with a profoundly simple yet simply profound leadership catalyst…

Vision.

What’s the difference between a vision and a vision statement?

Answer: Your future.

Next, we dive into Involvement, Accountability, Commitment.

Context: Involvement is training and development. Two entirely different genres. Most people think “training and development” is a fancy phrase meaning one thing. It’s two words meaning entirely different things.

Also, Accountability focuses on clarity and simplicity. Clarity is power. Simplicity is operational genius.

Bonus: The three-legged stool is the first filter. Leadership is the second.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Disney Institute Employee Engagement, work

Disneyland. Either side of 2014 i think. We celebrate a combined 66 years of Disney Cast Member Service.

Corporate culture is a common way to describe what i call Organizational Vibrancy.

However, there is a caveat with Organizational Vibrancy.

The cultural bar is exponentially raised…

A good or very good corporate culture is not good enough to level up to Organizational Vibrancy.

Vibrancy is when every organizational bar is raised to the highest level.

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This website is about our WORK. To ponder today’s post about our HOME, click here.