Tag: Video

Disneyland 1966 history video

napkin and glass of beer

This 1966 Disneyland video captures 24 minutes of history, vision, and fun.

There were, and still are, and always will be, high expectations at the Walt Disney Company.

expectations gap and unhappiness
expectations gap and unhappiness
expectations gap and unhappiness
expectations gap and unhappiness
expectations gap and unhappiness
expectations gap and unhappiness
expectations gap and unhappiness
expectations gap and unhappiness

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HOME, click here.

7 Work Questions

conference room tables set with workbooks
Thick conference workbooks can be transformational, or forgotten.
60-second video: First and only take, to capture a thought in front of Cinderella Castle.

Disney Customer Service Keynote Speaker.

Seven work questions.

Do you want what i offer, what i solve for?

(i think everyone wants it, but no one knows it yet, and maybe never)

Consider your immediate answer to seven simple Customer Service leadership questions:

  1. What is the supreme goal?
  2. What are the free, unlimited (and fun) tools to achieve that goal?
  3. What’s the compelling reason for every employee to do it?
  4. What happens when you know all three answers?
  5. What happens when you don’t know all three answers?
  6. What happens when everyone knows all three answers?
  7. What happens when no one knows all three answers?

Bonus notes:

  1. Question 1 is strategy.
  2. Question 2 is tactics.
  3. Question 3 is why you exist.
  4. Question 4 is individual perfection.
  5. Question 5 is an individual nightmare (curse?).
  6. Question 6 is organizational perfection.
  7. Question 7 is an organizational nightmare (curse?).

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HOME, click here.

You can’t make this up

12-second video: Momma did the right thing for everyone. She went off trail and took the shortest path to Lincoln Pass.

There used to be a time where i legit believed there was a Grizzly behind every tree saying, “Shhh, here comes Jeff”.

Note: First visit to GNP was 1973. Yearly visits began in 2013.

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HOME, click here.

If you where a Grizzly Bear

17-second video: One bear comes down to the trail. Two bears come up to the trail. All three sniff around the trail. What’s the next move?

Gotta say, when the Grizzly family turned our way, it felt super special.

Why?

Because we knew they knew we were there.

So, no surprises.

Second, the cubs were behind the momma.

Perfect.

It literally cannot get better than this.

i had already calculated our two options for retreating without any fuss or hardship.

As a serendipitous bonus, another couple (two college-age National Park Lodge employees) had hiked up to us and we all felt better being a human party of four versus two.

And honestly, it was the last thing i expected or hoped for. But historically, with Grizzly encounters, statistically, more people is better.

We retreated to the only switchback before Lincoln Pass. The wind behind us, it was perfect if i needed to use bear spray.

And the only reason to use bear spray is for a charging bear. We are nearly 15 minutes into this observation and there wasn’t the slightest indication we would be charged.

So if they continued on the trail towards our switch back location, we’d simply continue our retreat, un-rushed and unthreatened, to the nearby Lincoln Peak climber trail and head towards the summit.

Having summited Lincoln Peak several times (not a hard Peak to summit, btw), i felt confident that momma would find no reason to go that way.

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HOME, click here.

Random 2025 Glacier video, work

14-second video: This is about to get interesting.

In the back of our minds is, “Which direction will the Grizzly go, and, are there others?”

•  •  •  •  •

This website is about our WORK. To ponder today’s post about our HOME, click here.