Tag: advising

Five easily turned into seven

Post-it note with handwritten notes
Ideas pop out of nowhere. So i either video the idea out loud, or scribble it in a post-it note. And then there are times when i use voice dictation to text or email myself.

Ideas pop out of nowhere. So i either video the idea out loud, or scribble it in a post-it note (above). And then there are times when i use voice dictation to text or email myself.

The photo is me writing on a post-it note.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

7 Work Questions

conference room tables set with workbooks
Thick conference workbooks can be transformational, or forgotten.
60-second video: First and only take, to capture a thought in front of Cinderella Castle.

Disney Customer Service Keynote Speaker.

Seven work questions.

Do you want what i offer, what i solve for?

(i think everyone wants it, but no one knows it yet, and maybe never)

Consider your immediate answer to seven simple Customer Service leadership questions:

  1. What is the supreme goal?
  2. What are the free, unlimited (and fun) tools to achieve that goal?
  3. What’s the compelling reason for every employee to do it?
  4. What happens when you know all three answers?
  5. What happens when you don’t know all three answers?
  6. What happens when everyone knows all three answers?
  7. What happens when no one knows all three answers?

Bonus notes:

  1. Question 1 is strategy.
  2. Question 2 is tactics.
  3. Question 3 is why you exist.
  4. Question 4 is individual perfection.
  5. Question 5 is an individual nightmare (curse?).
  6. Question 6 is organizational perfection.
  7. Question 7 is an organizational nightmare (curse?).

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This website is about our WORK. To ponder today’s post about our HOME, click here.

What do you do?

There’s a place of discomfort we all need to go to.

We want deep down to go there.

We need someone encouraging to take us there.

This is what i do…

Lean into discomfort.

.think .differently

Have fun.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Why does this matter, work

Context: This is a conversation in my head with a former client.

This is crazy obvious to me. Probably lost on you. No offense. Just (relentlessly) trying to be helpful.

If you had chosen Disney Institute 10 years ago, do you have any idea…

How many Facilitators, Sr. Facilitators, and Business Advisors you’d go through in a decade?

How many times the “new” helpers (staff) would have to start from scratch, after reading some summary notes from previous helpers?

How many times you would have to explain where you’ve been, where you are now, and where you want to be?

How much detail, big picture, nuance, trials & tribulations, triumphs, all hands on deck organizational ‘saves’ you and your team have been through.

How much time your family has spent with the new helpers.

Etc, etc.

Insight: Relationships are key. Knowing the owner is 10x better than being passed around over the years. Or maybe i’m alone in seeing it this way. Or, maybe i’m hitting the bullseye.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

The most important question before spending money

cPanel PHP options
Yesterday Rob tutored me for four hours at my desk. All my blogs (19k+ posts) are on an outdated GoDaddy “Legacy” platform. We are migrating 16 sites from there to a new cPanel account with the latest tech options available.

Dear executive buyer, please keep asking yourself this question until you have a positive revelation.

What is this contract worth after my organization is exposed to, and changed by, the expert’s assistance?

  • What expenses will be slashed or eliminated?
  • What is the difference in organizational health before and after we complete a year-long legitimate effort?
  •  What short and long term worries and vulnerabilities become non-issues and how will that freedom feel?
  • What will the employee vibe be like when your culture is stronger, healthier, and more vibrant?
  • If you were to postpone starting for more than a year, could that indecision turn into two or three years (or never), and when you think about that how do you (and the entire organization) feel?

You should picture your previous life when you had few to no wellness habits and compare it to where you are today, now that you have integrated intentionality and consistency into how you behave in much healthier ways than before. What’s that worth? Hard to calculate, but blindingly obvious.

Worth noting that for a decade i’ve been a web and technology do-it-yourselfer by using GoDaddy’s inexpensive platform. That old way of thinking and doing is no longer effective for the way my business is evolving.

i’ve hired Rob on an indefinite monthly retainer to take my web and technology abilities into 2019 and beyond. This is going to change everything about the way i used to think and behave.

My old GoDaddy account’s highest PHP update is one update away from not supporting the WordPress blogs that contain my life’s work. And i never knew. Plus, the Legacy account has me trapped because it doesn’t currently offer even the lowest update solution.

Bottom line, what can be measured doesn’t always matter, and what matters can’t always be measured.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.