Tag: consulting

Short jaunt from distraction

pile of file folders on home office chair
Still can’t believe a decade of work with one person is closing. My time to turn the page in my life has come. Blogging about this is helpful, insightful, reassuring.

A “Jungle Jeff” Disney Customer Service Keynote speech is a simple, easy recipe.

It’s a home-run, fan favorite.

It delivers.

For anyone.

Anywhere.

Anytime.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Five easily turned into seven

Post-it note with handwritten notes
Ideas pop out of nowhere. So i either video the idea out loud, or scribble it in a post-it note. And then there are times when i use voice dictation to text or email myself.

Ideas pop out of nowhere. So i either video the idea out loud, or scribble it in a post-it note (above). And then there are times when i use voice dictation to text or email myself.

The photo is me writing on a post-it note.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

7 Work Questions

conference room tables set with workbooks
Thick conference workbooks can be transformational, or forgotten.
60-second video: First and only take, to capture a thought in front of Cinderella Castle.

Disney Customer Service Keynote Speaker.

Seven work questions.

Do you want what i offer, what i solve for?

(i think everyone wants it, but no one knows it yet, and maybe never)

Consider your immediate answer to seven simple Customer Service leadership questions:

  1. What is the supreme goal?
  2. What are the free, unlimited (and fun) tools to achieve that goal?
  3. What’s the compelling reason for every employee to do it?
  4. What happens when you know all three answers?
  5. What happens when you don’t know all three answers?
  6. What happens when everyone knows all three answers?
  7. What happens when no one knows all three answers?

Bonus notes:

  1. Question 1 is strategy.
  2. Question 2 is tactics.
  3. Question 3 is why you exist.
  4. Question 4 is individual perfection.
  5. Question 5 is an individual nightmare (curse?).
  6. Question 6 is organizational perfection.
  7. Question 7 is an organizational nightmare (curse?).

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Why does this matter, work

Context: This is a conversation in my head with a former client.

This is crazy obvious to me. Probably lost on you. No offense. Just (relentlessly) trying to be helpful.

If you had chosen Disney Institute 10 years ago, do you have any idea…

How many Facilitators, Sr. Facilitators, and Business Advisors you’d go through in a decade?

How many times the “new” helpers (staff) would have to start from scratch, after reading some summary notes from previous helpers?

How many times you would have to explain where you’ve been, where you are now, and where you want to be?

How much detail, big picture, nuance, trials & tribulations, triumphs, all hands on deck organizational ‘saves’ you and your team have been through.

How much time your family has spent with the new helpers.

Etc, etc.

Insight: Relationships are key. Knowing the owner is 10x better than being passed around over the years. Or maybe i’m alone in seeing it this way. Or, maybe i’m hitting the bullseye.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

A shared vision

performing a traceroute
Two nights ago, and an hour on the GoDaddy Tech support line, we did a Traceroute – IP Address related -and yesterday life in WordPress is back to normal. The web speed in WordPress felt like what a compound fracture must feel like in the wilderness.

A simple question, “What’s our vision?”, has the power to transform people, a department, an organization, an industry, the world.

What’s my vision with this Executive client?

A shared vision:

We work together to make our world a better place.

We work together in a rare, glorious, remarkable way that inspires great ideas and great people to do work that accomplishes great things, impossible things.

None of this will fly, however, if i want it more than you do.

The simple question is this, “Do you want it more than i do?”

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.