Tag: Questions

Disney Customer Service vision

post it note
Three profoundly simple questions. Three simply profound questions. Note the photo is from six years ago.

Simplicity is operational genius. – dad

Whenever i am challenged in any endeavor, i seek the simplest questions. The obvious, critical questions that are generally ignored, forgotten, dismissed.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

7 Work Questions

conference room tables set with workbooks
Thick conference workbooks can be transformational, or forgotten.
60-second video: First and only take, to capture a thought in front of Cinderella Castle.

Disney Customer Service Keynote Speaker.

Seven work questions.

Do you want what i offer, what i solve for?

(i think everyone wants it, but no one knows it yet, and maybe never)

Consider your immediate answer to seven simple Customer Service leadership questions:

  1. What is the supreme goal?
  2. What are the free, unlimited (and fun) tools to achieve that goal?
  3. What’s the compelling reason for every employee to do it?
  4. What happens when you know all three answers?
  5. What happens when you don’t know all three answers?
  6. What happens when everyone knows all three answers?
  7. What happens when no one knows all three answers?

Bonus notes:

  1. Question 1 is strategy.
  2. Question 2 is tactics.
  3. Question 3 is why you exist.
  4. Question 4 is individual perfection.
  5. Question 5 is an individual nightmare (curse?).
  6. Question 6 is organizational perfection.
  7. Question 7 is an organizational nightmare (curse?).

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Creative conversations

roadside flowers
Heading to Siyeh Bend, from Jackson Glacier Overlook.

Questions, paradox, and common sense are my three tools of my trade.

dad

Hard conversation starters:

  1. I’d like to share some thoughts I’ve been having. Can I get your perspective?
  2. I’ve noticed something recently. Can I get your perspective?
  3. I need your help with something I’m struggling with, can you tell me when you have some time?

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This website is about our WORK. To ponder today’s post about our HOME, click here.

If you don’t push

16-second video: Last night after an early evening stroll.

Who is qualified to push you more than you?

dad

You are in charge.

Push yourself like your life depends on it.

From my 60+ years here, it does.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

50% of previous efforts

6-second video: Going slow is not the same as not moving.

Limits serve a purpose. Some are critical, some are stifling. Embrace and adapt to both, as appropriate.

dad
  1. COE (chain of excellence) cards
  2. What was your onboarding experience?
  3. Who’s your trainer?
  4. Who’s your go-to person(s).
  5. What delighted you most at work during your first couple weeks onboarding?

Note: This post’s title (50% of previous efforts) is inspired by today’s one-week post cataract surgery followup exam. Grateful Dr Callaway is blessing me with a return to ‘50% of previous efforts’ for pre-cataract surgery physical routines.

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This website is about our WORK. To ponder today’s post about our HOME, click here.