The best Disney Customer service speech ​ever?

Disney Podcasts
Debuts end of this week on January 25, 2019. January 25 is my original Walt Disney World hire date.

The best Disney Customer service speech ever?


In six hours.

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Pick Your Path
Pick Your Path

CEO, CIO, CFO, CTO, EVP, Marketing, Advertising, Public Relations, Technology, HR, Front Line, Customer Service, Strategist, Planner, Board of Director, Spokesperson, Legal, Accounting, Student, Ambassador, Creative Department, R&D, OD, Social Director, Succession Planner, Tribe Leader.

There, that should about cover all the stuff you are responsible for when you are a small business entrepreneur.

Any questions?

Smart Bomb

Smart Bomb?
Smart Bomb?

The silver bullet, and we’re not talking Coors Light here. Don’t we dream of finding the silver bullet?

The silver bullet for leadership, for customer service, for brand recognition, marketing, market share, sales, etc.

Maybe we are searching for the wrong solution.

Maybe we should be in search of the …. smart bomb.

Smart bomb?  Yes. I just discovered it. (it was right next to the fountain of youth)

My son and his friend are playing video games.

I’m eating some cold, left-over Pasitano’s Pizza for lunch.

Watching them play, with their nine-year old competitive juices flowing, they just got excited about a smart bomb.  I watched the bomb grow in size, until it was a giant bubble on the TV, and then it exploded.

All I could think to do was groan for them, in their apparent loss.  Because, like most bombs, a big explosion does serious damage.

They corrected me, the way nine-year olds do when adults reveal their complete incompetence about stuff they didn’t grow up with.

A smart bomb, when it explodes, makes everyone near it – smarter, more effective.   Better.

Smart bomb.  Has a nice ring to it. Imagine if you worked on something important and then it sort of exploded in your face. Youch.

Or, “EUREKA!”  As in – “Used to express triumph upon finding or discovering something.”

You know, the silver bullet.

Only Going to Say This Once

Please listen carefully.  This simple fact about public speaking may be the key to becoming a more effective leader.

But only if people listen very carefully, and not rush through this.

Here’s the truth about being a Professional Speaker:

  • If you look out at your audience and they look bored, you’re boring them
  • If you look out and they are on fire, you lit it

Leaders hate to admit they sometimes stink are not highly effective. This makes them look bad and feel horrible. Who wants that?

But the simple truth is, if the people around you don’t seem passionate about their work, their mission, their customers, guess what?

PS.  If your team is on fire with passion, mission, service, guess what?

Go Daddy Is Awesome

Go Daddy is awesome.  The past two days I’ve reconnected with Go Daddy, and remember why I love them so much.

They offer world class customer service.  Consistently. Great product.  Great price. Great selection.  Great service.

That’s all a person can ask for, isn’t it?  That a company would live up to their promise every day, with every interaction.

Impossible?  Probably.  But Go Daddy seems to have a much higher “success rate” than most companies I’ve worked with over 50 years.

Anyway, WordPress updates are done.  Web analytics are clearer.  Web statistics are way up.  Double and triple in many areas.  The reason? Because of people like you, reading this now.