Speaking – Disney Brand Loyalty Keynote Speaker

What do you do?

There’s a place of discomfort we all need to go to.

We want deep down to go there.

We need someone encouraging to take us there.

This is what i do…

Lean into discomfort.

.think .differently

Have fun.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

i’m going to Walt Disney World, work

The receipt is SOP (standard operating procedure) for me. This is 930am this morning at the airport.

Funny receipt signature — Perfect example of the extra inch. This is 950pm (last night) at the Hilton. Ps. One glass for me, one for Richard (one of the event’s Master of Ceremonies).

Atlanta airport sign — Got here on schedule. Nice.

Last night i accentuated the extra inch for employees.

Why?

Hundreds (all) of the company’s top leaders sat in the room i was in.

The client’s executive assistant spent two-plus years as a WDW Cast Member.

Ps. What’s not to admire about Disney.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Game day, home

Weather app and Screen Shot — Eleven hours after i awoke (now 4pm) it’s 4 degrees with a ‘feels like’ of -17.

Haven’t been outside in three days.

Why?

i’m hyper-allergic to cold.

Thank goodness there’s a skybridge from the Hilton to the Convention Center.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Be predictably unpredictable

Disney Customer Service keynote speaker in an office. Yep. Me. Sitting less than one mile from Walt Disney World. In my home’s “office”.

Your personal brand.

It’s the first thing people think or say about you after hearing your name or seeing your face.

Brands can have multiple layers.

Being predictably unpredictable is a layer i strive to perpetuate.

.think .differently is the top personal “business” layer.

i study what humanity generally expects in different spaces where i reside. In this example, it’s Keynote Speaking.

Have delivered thousands of speeches and watched thousands of other speakers.

Knowing the Keynote Speaker stereotypes and audience stereotypes, i experiment with simple (and easy) ways to do surprising and delightful things.

Often, the audience delight is from the insight that the surprise was intentionally delivered for their enhanced experience and learning.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

What’s in your keynote speech?

apple photos app screen shot — A cool discovery. Gonna be interesting.

In the past two years, Magic has gotten more exciting.

Several recent and special (life-changing?) keynote speeches have changed the way i approach my art.

Some context. Disney Institute ‘stole’ me from a 15-year Resort Operations career.

Been a Disney Customer Service Keynote Speaker since 1999.

That’s a quarter century.

Humbling.

Worth noting i never wanted to become a speaker.

Ever.

Now, 25 years later, i want to be a customer service transformer.

The simpler i hone my message, the more powerful the message becomes.

Three customer service blueprints.

And the whole world knows them.

The whole world uses them.

Professionally of course.

And also personally.

World peace may get closer to reality with this.

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This website is about our WORK. To ponder today’s post about our HOME, click here.