Less impressive

Weird thought… i’m tired of feeling like i have to impress business people.

Why?

It’s tiring.

It’s boring.

Does my resume speak for itself?

Does my example speak for itself?

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Be predictably unpredictable

Disney customer service keynote speaker in an office
Disney Customer Service keynote speaker in an office. Yep. Me. Sitting less than one mile from Walt Disney World. In my home’s “office”.

Your personal brand.

It’s the first thing people think or say about you after hearing your name or seeing your face.

Brands can have multiple layers.

Being predictably unpredictable is a layer i strive to perpetuate.

.think .differently is the top personal “business” layer.

i study what humanity generally expects in different spaces where i reside. In this example, it’s Keynote Speaking.

Have delivered thousands of speeches and watched thousands of other speakers.

Knowing the Keynote Speaker stereotypes and audience stereotypes, i experiment with simple (and easy) ways to do surprising and delightful things.

Often, the audience delight is from the insight that the surprise was intentionally delivered for their enhanced experience and learning.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Disney University roundtrip

Apple Watch fitness app
This was a 10-mile day. Photo above captures the round trip mileage to DU.

Disney University is Walt Disney World’s Temple (Church, Synagogue, Nature Preserve, etc).

i love the way i feel when i am near it.

i love the way i feel when i am in it.

Most Cast Members do.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Make ‘em like you mean it

two retired disney leaders
Two retired Disney leaders. Lisa and jeff. We met at Disney’s Contemporary Resort Front Desk in 1985. Today’s photo is 2025. Lisa just retired after 46 years of Disney Service. She arrived late, after the Disney Leadership gathering thinned out. In fact, Cheryl and i left after this photo. i asked for her mobile because i don’t have it. Took this photo so i could text her my mobile.
man thinking introspectively
Can’t recall why i took this photo.

The beautiful reward that mistakes give us is a lesson we cannot get in any other way.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

If Disney Ran Your Life

Disney keynote speaker name tag
Born and raised in a small Pennsylvania town.

Repetition is the mother of all learning.

Simplicity is operational genius.

Never get bored with the basics.

If Disney Ran Your Life, then everything matters and nothing is optional.

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This website is about our WORK. To ponder today’s post about our HOME, click here.