Disney Brand Loyalty Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
Learning creates confidence. However, learning initially exposes how much we didn’t know (but thought we did).
Learning reminds us to lean into our discomfort with being incompetent.
Bonus: Mediocre and poor are synonymous. You’re in charge of your learning and development and a half baked attempt equals the same thing as a poor attempt.
• • • • •
This website is about our WORK. To ponder today’s post about our HOME, click here.
The training & development trap…
Training teaches you how to do.
Development teaches you how to lead.
Doing and leading are not the same.
Not even close.
Train for compliance.
Develop for commitment.
You’re welcome.
• • • • •
This website is about our WORK. To ponder today’s post about our HOME, click here.
Want to feel strong?
Try the power of education.
What?
Educate yourself.
If necessary, take classes.
Otherwise, observe, listen, read, teach, dream, and, write like you mean it.
Tend to your personal vibrancy.
Your mind is one-fifth of the balance equation.
Educate yourself in a balanced way.
And never take your confidence, gratitude, and servitude for granted.
To be confident and grateful, yet not serve others by teaching them through your example – this is true slavery.
• • • • •
This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.
Leading yourself?
If you’ve been habitually over-focused on your personal and professional development, you are not panicked right now.
Why?
Because the chaos the world is experiencing is normal for you.
You are always experiencing things that are uncertain, taking risks others could take, but never do.
You have already lived with deep fear and even deeper doubt. You’ve failed, learned, and improved. Over and over.
It’s part of your DNA – being comfortable being uncomfortable.
When you quit your job to start your business, you made do with limited resources, uncertain conditions and outcomes, as well as the psychological trauma of probably losing it all. Odds overwhelming do not favor startups.
• • • • •
This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.
Read just the first sentence in the Tweet.
Only that sentence.
At Disney, training is highly structured, designed by an expert Human Resources team, and delivered by carefully chosen hourly Cast Members called “Disney Trainers”.
A Disney Trainer is not a full-time role.
You perform your normal Host/Hostess role and when you are needed, you are scheduled to be a trainer and get a small hourly pay increase for the hours you are officially designated as a trainer.
Training Manuals filled with Standard Operating Guidelines for each individual role are followed and administered without deviation.
There are additional layers to training and i am skipping those intentionally to jump to development.
Development at Disney, and any great organization, is the opposite of training.
Development is highly unstructured.
There are no manuals.
There are no trainers.
Development is initiated by great leaders.
Good leaders may rarely initiate development.
There is also very little accountability to insist that development is robust.
Great Disney leaders have unlimited and creative ways to develop others (usually their direct reports, but not limited to that).
For example, during a bi-monthly one-on-one meeting with my leader in 2007 (seven years before i retired), Wayne said, “Not everyone on the Executive Team likes you. When you’re in meetings, just zip it.”
Those two sentences changed the trajectory of the second half of my 15-year Disney Institute career.
In fact, in all of my 30-plus years at Disney, this was the simplest, quickest, and most impactful development any leader bestowed on me.
Contrast that with a seven-month full-time special assignment as a Guest Satisfaction Measurement (GSM), the second most impactful “development” in a long career.
Just to be crystal clear:
Train for compliance with the highest industry standards.
Develop for commitment so strong, you earn the reputation as being a great place to work, because your mission (and the way you connect your team to it) is so powerful.
• • • • •
This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.