Disney Brand Loyalty Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
Unsolicited. Sincere. Humbling. Bullseye.
“This is our 40th trip to Walt Disney World and today was the best day ever. Thank you so much.”
What can you say in response?
You’re welcome?
Yes.
Insight: The goal is always, without exception, to deliver a remarkable level of service.
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Is it possible to perform our jobs at extraordinarily high levels day in and day out?
We would hope our surgeon does. Or the general contractor building our home. Or our child’s school teacher. Or our elected officials. But what about our personal responsibility?
I always listen for the choice of words people use after the classes I teach are over. Hearing “that was really good”, “enjoyed it”, “you did a good job” is significantly different than “that was amazing”, “perfect”, “it was excellent!”
Yesterday was exceptional. Always aim for it. Feel blessed when you nail it.
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It is helpful to remember the big picture, isn’t it?
Do you have creative and effective ways to remember the big picture? I mean everyday. Do you?
Currently, writing five daily blogs has helped me make a dramatic leap in the way I perceive excellence and act on excellence.
The dramatic leap didn’t happen a year ago when I was writing single digit monthly blog posts – November 2008.
It didn’t happen when I wrote nearly 20 monthly blog posts – December 2008.
And it didn’t happen in the first two months of this year, when I wrote even fewer.
But something magical happened in March, ten months ago.
I’ll tell you all about it tomorrow. Wishing you the best day of your life -today! Carpe diem.
If you would have asked me a dozen years ago if I’d ever thought I’d be a public, motivational speaker, I’d have told you, “Not in a million years“. It was never on my radar, nor was it ever a childhood dream.
You know the scary part? And by the way, when the scary thought starts creeping into my consciousness, I have to immediately distract myself. Otherwise, I might get sick.
The scary part is that everyone expects public speakers to be smart and funny.
Smart and funny.
Are you kidding me?
Do what you fear and the death of that fear is certain. Public speaking also boosts self-confidence. Self-confidence boosts your leadership thinking. And that, as they say, could very well be money in the bank.
So today, I’m going to do something I fear, like taking calculated risks to move a great idea forward. It’s risky because the goal seems impossible to many people. But that won’t stop me. Will it stop you?
Carpe diem, jungle jeff 🙂
Make Dramatic Leaps in Performance!
What do you do to make Dramatic leaps in Guest Service? Dramatic leaps in Financial Results? Dramatic leaps in Employee Satisfaction?
Please don’t get me wrong, small, daily, incremental improvements are the name of the game. Right? Well, almost.
We all focus on continuous improvement through daily efforts to make small improvements, that add up over time. Saving money. Losing weight. Writing a book. Developing a new relationship. Changing a habit. Creating a habit. These things don’t happen overnight. Do they?
The challenge and the opportunity for me? I’m on a mission to make a dramatic leap in my ability to deliver value to those I serve.
What do you think Walt Disney would have used the Internet for? What are you using it for?
What are you doing today, this week, this month, to make Dramatic Leaps in performance?
Daily improvements with the goal of Dramatic breakthroughs, is an integral part of every great company’s Culture.
Make today the day you get another step closer to your dramatic leap, because if you don’t, who will? Carpe diem, jungle jeff 🙂