Disney Customer Service Basic is to make eye contact and smile

Lyft driver photo
At Disney, we focus, intentionally, on smiling when we make eye contact. Also noteworthy, everyone in business faces public scrutiny.

 

Miguel was a nice person.

He chose his photo above.

He’s in the people business.

In the making people feel safe and comfortable business.

The trust business.

Imagine Disney marketing their Theme Parks and Resorts with Guests and Cast Members interacting and the Cast Members are not smiling.

Be intentional.

In your recruitment ads, your hiring goals (hire friendly people), your marketing, your employee training – these are a few of the mountain of things that make up your public brand image.

As i looked for a photo (and idea) for this post, i randomly fell on the Lyft receipt. i take photos of every business receipt to use in Quick Books business accounting.

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The key to exceeding expectations

Apple iPhone X delivery
originally scheduled to deliver Dec 1-8.

 

 

Under-sell and over-deliver.

Apple surprised me a couple days ago.

It was delightful.

The key to exceeding expectations is to do things that surprise and delight others.

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A huge Customer Service moment

American Airlines Customer Service
American Airlines Customer Service at Orlando International Airport baggage claim blew me away.

 

American Airlines Customer Service
This is a huge wow moment.

 

A huge Customer Service moment by two American Airlines employees at Baggage claim.

i asked them (above), “Is this an American Airlines thing or are you the only two who do this?”

They said they are the only ones.

What’s special about what they do is the extra effort they demonstrate by placing every passing piece of luggage handle up so customers may easily grab their bag.

WOW!!!!

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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The two share 64 years of combined Walt Disney World Service

Long-term Disney World Cast Members
We have 64 combined years of Walt Disney World Service. Photo: Last night after dinner near Philadelphia City Hall.

 

We share 64 years of combined Walt Disney World Service.

In four days i’ll celebrate the third anniversary of my Disney retirement.

i picked Halloween on purpose so i can say, “After 30 years of service it was really scary to leave Disney.”

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

The target for all customer service efforts?

Fresh apple
Yesterday’s lunch dessert. Great natural toothbrush too.

 

Wow.

The target for all customer service efforts?

When something is surprising and delightful.

The contract was executed a day late but I’ll take it. So delightful to check business checking first thing this morning.

Not perfect, but excellent.

Perfect would have been before yesterday.

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