September 1, 2025, work

outdoor wedding rehearsal
Last night’s wedding rehearsal. Practicing important things helps you. A simple truth. Practice, generally is a boring truth.

Simple truths are boring.

And, forgotten.

Fight like hell to rise above this boring truth.

Find a million ways to make your boring truths shine like diamonds and gold.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Incompetent incompetents

Bottle of extra virgin olive oil
This photo has nothing to do with this post. In a weird way, it’s the perfect example of not knowing how much you don’t know: aka an incompetent incompetent.

Yesterday’s meeting was gold.

Not for the team leader. She failed to run an excellent meeting.

What gold then?

My gold. My main client finally got to see, hear, and feel what i’ve been saying for years.

In summary, “Ya’ll have no idea how to think like it matters.”

Bonus: Greatness will elude you, until you understand WHY Disney does what it does. That won’t happen until you stop focusing on what Disney does and how Disney does it.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

To excellence and beyond

Toy Story gang
The Toy Story gang at Baring Falls in Glacier National Park.

“To excellence and beyond.”

The goal of great leadership is to inspire every employee to deliver excellence all the time, every time. And to do so willingly and exceptionally.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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Guard your secret ingredients

Palm trees reflecting in a window
The woodwork first caught my eye, but it was the faint palm tree reflections that prompted this photo.

 

Colonial Sanders Kentucky Fried Chicken secret recipe.

Coca-Cola’s secret recipe.

Apple’s operating system.

jeff noel’s organizational vibrancy architecture.

Over-focus on the same thing others under-focus on or ignore.

 

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

You have to want to change everything

Disney Keynote Speakers
Top sentence.

 

Everything a Customer Service architecture is built for revolves around a simple and profound outcome – creating an emotional connection with every customer interaction.

Sounds impossible.

Right?

Bad news, it’s not impossible.

That’s why so few organizations are world famous for customer service.

And just as important is treating employees as customers – because they are.

To move from where you are now to world-class will require you to change everything.

To better understand how legitimate this concept is, imagine a personal example:  moving from being inactive and merely surviving to becoming active and vibrant; literally a pillar of health and wellness.

 

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.