Insight – Page 2 – Disney Brand Loyalty Keynote Speaker

You have to want to change everything

Top sentence.

Everything a Customer Service architecture is built for revolves around a simple and profound outcome – creating an emotional connection with every customer interaction.

Sounds impossible.

Right?

Bad news, it’s not impossible.

That’s why so few organizations are world famous for customer service.

And just as important is treating employees as customers – because they are.

To move from where you are now to world-class will require you to change everything.

To better understand how legitimate this concept is, imagine a personal example: moving from being inactive and merely surviving to becoming active and vibrant; literally a pillar of health and wellness.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Wasn’t fishing for a compliment from the social worker

lightbulb evolution — From the Internet but don’t know who to attribute it to.

i talk and write prolifically about health, wellness, balance, Disney, excellence, death, living, personal responsibility, excuses, and second chances.

In our lengthy conversation, i never shared what i do nor where i spent a lifetime working.

And i certainly wasn’t fishing for a compliment from the social worker.

Spoke with her for 50 minutes. She was a generous listener, a wise counsel.

And at one point she said, “You really have a strong grasp on the issues you face. I talk to many people but I don’t talk to many people who have that.”

While her agency isn’t the right one, she was the right one for the first call.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

When it comes to culture

Culture definition — Profoundly simple, simply profound.

When it comes to culture, it’s brutally simple.

Confusion repels.

Clarity attracts.

Culture by design, or culture by default.

What we accept by default becomes the standard.

__________

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

Brand explained clearly, concisely, and compellingly

Brand is the same thing as reputation. The last two comments happened spontaneously.

Brand explained clearly, concisely, and compellingly:

Brand and reputation are the same thing.

The first thing others think of when they hear or see your name.

__________

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our career health. To leave this site to read today’s post on my home health website, click here.