BLOG – Page 713 – Disney Brand Loyalty Keynote Speaker

Younger and less experienced comes with a price

(photo: Yesterday we volunteered at Church and at Middle School and then visited the closest dealership.)

Do you know exactly what you want without having to do research, compare statistics, ask questions, etc? Generally not when we are younger and less experienced.

Working hard in an admirable way for a long, long time has an upside. You gain more control of things you had less control of when you were l~~ess experienced~~ younger.

Walked into a dealership yesterday after the Saturday school festival and a few hours later walked out striking a fair deal on a new van. Same van we bought 11 years ago. A vehicle and company we trust.

Didn’t even test drive the vehicle. Why would you need to?

PS. Trusting the maker and trusting the seller are two entirely different propositions. Car dealerships have negative, long-seeded stereotypes. It would be great for the sellers to rupture them.

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Thank you Walt Disney for your daily inspiration

(photo: Keynote speakers need a memorable logo, an apple, a chair, three circles, a swoosh, etc)

Brainstorming comes so naturally to Disney Cast Members. In fact, we don’t even call it brainstorming. It just is. It’s the culture. The way our work gets done. What we think and do, without thinking.

Last night while trying to fall asleep, these ideas popped up:

Disruptive speaker with 30 years at Disney.
The marketplace’s new best kept secret.
World’s preeminent customer experience expert.

Just a few little sparks. Like when Walt was sitting on a (city) park bench thinking there ought to be someplace where children and parents could have fun together – the genesis of Disneyland.

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Shipping your art means one important thing

Love what Seth Godin does to ship his art.

Shipping your art means one really super important thing.

It’s so obvious too. Yet we resist…

Being decisive.

Being decisive means something too. It means we overcame indecision.

Overcoming indecision means something too.

Freedom.

Be free.

You so totally deserve it.

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Organizational vibrancy is this simple and this hard

(photo: Open for Organizational Transformation?)

Organizational vibrancy is this simple:

Do you work in an organization that has employees serving customers?
Do you rely on customer satisfaction to drive their intent to recommend and return?
Do you live and die on the belief that customer and employee loyalty is the key to your financial success?
Do you have to constantly and creatively solve everyday challenges, big and small, planned and unplanned?
Do you have a leadership team responsible for leading your organization at every level?

Organizational vibrancy is this hard too.

Mid Life Celebration’s founder spent 30 years at Disney, including 15 consulting for Disney Institute. He retired October 31, 2014 and is available to help organizations become more vibrant.

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What is the point of a speech?

(photo: Was an audience member yesterday. The speech was for rural cellular service providers.)

What is the point of a speech?

Do we teach best that which we need the most to learn? Is it true we learn twice when we teach?

These two notions are the reason some speakers reach levels they never dreamed of?

The point of a speech is to engage the audience at a level, and in a manner, which a piece of paper or a web link can’t. Otherwise, we could simply read the notes.

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