Tag: Wow Factor

Go Daddy Is Awesome

Go Daddy is awesome.  The past two days I’ve reconnected with Go Daddy, and remember why I love them so much.

They offer world class customer service.  Consistently. Great product.  Great price. Great selection.  Great service.

That’s all a person can ask for, isn’t it?  That a company would live up to their promise every day, with every interaction.

Impossible?  Probably.  But Go Daddy seems to have a much higher “success rate” than most companies I’ve worked with over 50 years.

Anyway, WordPress updates are done.  Web analytics are clearer.  Web statistics are way up.  Double and triple in many areas.  The reason? Because of people like you, reading this now.

THANK YOU!

The Wow Factor Works Like This

The wow factor.  Most have heard of it.  Many, even, have written about it.

Walt Disney perfected it, and made it “business as usual”, while others are still trying to comprehend how to do it consistently.

So how is it instilled in every employee of an organization?  That’s the vision isn’t it?  That all your employees, at every level, embrace the consistent, surprising and delighting, of all your customers.

And by the way, I’ve always said, “Consistency is the hallmark of Quality Service”.

Anyway, back to my original point.  I’m checking my gate number on the monitor and hear, “Over here”!

Michele, the TSA hostess, calls me over to the expert traveler line.  There is no line.  Sweet!  And I find myself smack on the receiving end of the wow factor – small, seemingly insignificant moments when an employee does something nice for a Customer.

I’ve never been invited through the expert traveller line.  She told me I could come back the next time I fly.

Thank you Michele.  See you next week.

Carpe diem, jungle jeff 🙂