Jungle Cruise You Tube Funny

Jungle Cruise You Tube Funny.  Funny is as funny does, or something like that.

And now for something completely different.  A friend sent this to me, knowing how many times I delivered the Walt Disney Jungle Cruise Attraction spiel, back in 1982.

Here’s the You Tube video – If you’re ready to be amused, click here.

First there was Sunday’s unusually casual post, and now this?  What’s happening?

Walt Disney said, “Laughter is no enemy to learning.  We should use every gag and every prop at our disposal”.

Words to live by……words to live by……

Carpe diem, jungle jeff 🙂

Pre-Game in Corporate America?

Pre-Game in Corporate America?

To be sure, it’s much like the pre-game at last night’s Major League All-Star Game, which was held in St Louis.

I’m here, in St. Louis too.   In a few short hours, I’ll be delivering Customer Service programs for a client that, in tough economic times, has opted to not visit Central Florida’s convention mecca.

That’s actually a common trend in the world today. People aren’t traveling to you, so you must travel to them.

Before the game last night, we can only imagine that both teams were going over their game plan.  The game plan to achieve the desired results – win!

Same with corporate America.  Which reminds me, I need to get down to the locker room, pronto.

Carpe diem, jungle jeff 🙂

The Wow Factor Works Like This

The wow factor.  Most have heard of it.  Many, even, have written about it.

Walt Disney perfected it, and made it “business as usual”, while others are still trying to comprehend how to do it consistently.

So how is it instilled in every employee of an organization?  That’s the vision isn’t it?  That all your employees, at every level, embrace the consistent, surprising and delighting, of all your customers.

And by the way, I’ve always said, “Consistency is the hallmark of Quality Service”.

Anyway, back to my original point.  I’m checking my gate number on the monitor and hear, “Over here”!

Michele, the TSA hostess, calls me over to the expert traveler line.  There is no line.  Sweet!  And I find myself smack on the receiving end of the wow factor – small, seemingly insignificant moments when an employee does something nice for a Customer.

I’ve never been invited through the expert traveller line.  She told me I could come back the next time I fly.

Thank you Michele.  See you next week.

Carpe diem, jungle jeff 🙂

What, No Pixie Dust?

A comment on yesterday’s jungle jeff post started me thinking.

His question to me was, “No Pixie Dust”?

It was “missing” from my personal Leadership Top Ten List.

He made a good point and I thought for a moment, “How could I have forgotten Pixie Dust”?

Then, just as quickly, if not faster, the answer hit me.

Pixie Dust IS Passion.  Period.

What’s Magic about the way Disney does things is their PASSION to:

  1. Create the highest quality products and services.
  2. To stay focused on why they are in business – to serve their Guests
  3. To stay disciplined to “keep their eye on the ball” – Quality

Passion IS Pixie Dust.

Always was.  Always will be.   Thank you Walt Disney for your vision.

By the way, Vision and Passion are my respective number one & two top leadership values.

Guess what’s number three?   Communication!

Looks like a coincidence, doesn’t it?  The harder you work, the luckier you get.

Carpe diem, jungle jeff  🙂

PS.  Does your own Vision send shivers down your spine?

PSS.  What if it did?  Can you comprehend that?  I hope so.  🙂

Gain Knowledge in Amazing Places

Knowledge. Wow!  Some say, Knowledge is power.  Ever heard that phrase?

Next question, “Do you believe it’s true”?

I do, mostly.  However, just knowing is not enough for me.

And by the way, you can gain knowledge at parties, the Internet, and simply through experience.

Way more important though, is applying the knowledge.  Ya with me?

On July 4th, at a friends party, I spoke with a retired small business owner.   What got us talking was my question, “Do you run”? He certainly didn’t look 65 to me.  Not even close.

Anyway, I got some great small business tips from him:

  1. Number one, most important – be passionate about what you do
  2. Build long-term relationships;  never burn any bridges
  3. Deliver POS – Positively Outrageous Service

I asked another question, “I’ve heard that you either run your business or it runs you.  What do think of that”?

This led to a final, and critical message –Be prepared to work your life around your business.

In my 35 years paying taxes, I’ve worked in organizations where the leader said, “Run it like it’s your own business”. Heck, I used to try to inspire my direct reports with the exact same message.

It sure looks good on paper doesn’t it?  “Run it like it’s yours”. Until I did the math.

Searching the Internet for validation, I found various studies conclude anywhere from 50% to 80% of start-up businesses disappear within five years, with the majority within two years.

I paused.  Reflected on the significance.  And then acted on this knowledge in a dramatically different way than ever before, 18 months ago.

And to my surprise and delight, it’s made me a significantly better professional speaker.

Carpe diem, jungle jeff 🙂