Commitment – Page 4 – Disney Brand Loyalty Keynote Speaker

Are good leaders a waste of our money?

(photo: Most leaders think it’s a good idea to have an open door policy. Food for thought – don’t spend too much time in your office.)

Being a great leader is elusive.

Being a good one, not so much.

Good leaders suck.

Ouch.

But it’s true.

Good leaders don’t inspire their people to be amazing all day, everyday.

The challenge with being a great leader is carving out time.

It takes time to get to the truth.

And it takes the truth to be a great leader.

Not taking the time and not knowing the truth are the same thing.

Truth facilitates inspiration.

A leader’s real job is inspiration.

You can’t inspire if you’re not involved with the front line. Involved enough to find out what brings your employees joy.

Joy is the key.

But we don’t focus on joy.

It’s not on our leadership radar.

Employees aren’t keyed into joy either.

They’re focused on pleasure:

When’s my next break?
Will this customer be a jerk?
Hope I get that desk job.

Versus joy:

How do I make this customer’s day?
I can’t believe they pay me to do this.
I have the most amazing leaders.

It’s the difference between compliance versus commitment.

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Resolve equals fail, commit equals succeed

(photo: November 20, 2014… two committed Cast Members, each with 30 years of devotion and commitment to excellence)

The difference between resolving to do something versus committing to do something is the difference between failing and succeeding.

Enterprise-wide or even simply departmental customer service resolutions never work for the same reasons New Year’s resolutions don’t work.

Making an official declaration of change out of desperation or exasperation never works.

Only deep emotional desire (commitment) to never return to where we are will ensure our efforts never tire, our eyes transfixed on the future.

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Dear leaders, yes financial obligations are the bottom line, but

(photo: Time Magazine cover story… inside it continues with intriguing photos)

The harsh reality in business is there’s a number behind everything.

Dear leaders, yes, financial obligations are the bottom-line. We hear you say this all the time when we ask for stuff we deem important, “It has a number behind it”.

Of course there is.

And there are people behind the numbers.

Profit is either the goal or the reward.

Our choice to see it as goal or reward determines the employees’ choice for compliance versus commitment.

Leaders, hasn’t anyone explained this to you?

Either way it’s crystal clear.

Even if you look the other way.

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The untold difference between a good leader and a great leader…

(photo: Google Images. Notice the three words in gold?))

The untold difference between a great leader and a good leader…

Teaching versus telling.

There are a million ways to teach or tell.

Great leaders teach.

And because they teach, their workload should be more about inspiration than perspiration.

It’s the difference between leading and managing.

The difference is commitment versus compliance.

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Is Your Moral Compass Calibrated?

Is Your Moral Compass Calibrated? Or Do You Go Wherever The Wind Blows?

My college friend Skip Gaskill returns (lucky us). Leadership is a 24/7 commitment. Or not. Skip helps us understand the HUGE difference between part-time and full-time commitment.

Never forget, someone is always watching.

Take it away Skip:

As I drive to work in the morning I usually listen to either the news or sports talk radio. One of the popular Sports Talk programs I listen to is called the Sports Junkies…a group of five locals who are in their late 20’s/early 30’s who talk about the local professional teams. They spend roughly 75% of the time talking about sports but the other 25% of the time they talk about anything and everything. I enjoy their banter about sports but when they enter the other 25% I change the station.

Why? In the course of their discussions they clearly articulate, to their own amusement as well as their audience’s, how they lack integrity, courage, commitment, self discipline, and a calibrated moral compass.

All of these men are married with children. What message are they sending? Are we endorsing this kind of behavior by listening?

I recently saw some commercials on television that were subtle recommendations to do the right thing. It can be as simple as giving up your seat on a bus to an elder or not cheating on a test. I wish there were more of them.

We all need to do a better job. Go out of your way to do the right thing…even when no one is looking….because someone is always looking. Happy Holidays.

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