Tag: Commitment

The difference between involved versus committed employees

Epcot hidden Mickey
Epcot drain hole cover, and an unintentional hidden Mickey.

 

When i think about commitment at Disney, it reminds me of eggs and bacon at breakfast. The chicken is involved. The pig is committed. Sounds kinda ridiculous until we dwell on the notion for a moment. The difference between involved employees and committed employees is the difference between running with the pack, or clearly outdistancing the competition.

Fun trivia: The only place Guests could find Mickey Mouse when Epcot Center opened on October 1, 1982 was on the drain hole covers, pictured here. Epcot Center opened as “the adult Park” and there were no characters. We quickly discovered this was a huge mistake.

 

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The client said, “You should tell that to everyone.”

Winter Garden Theater at dusk
Spent three days here this week doing work that matters.

 

The client said, “You should tell that to everyone.”

It seemed important, but i didn’t think the audience would care. The client did. That had me rethink my opening remarks.

“i’m going to share with you 30 years of Disney experience. i could speak for 30 straight days about Disney content and not talk about the same thing twice. Today i’m going to share the most important essence in just two and a half hours.”

 

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It’s weird writing at the end of the day

Disney customer service keynote, speaker
One of my favorite photos of Mickey Mouse because it’s blurry, snd because of the off-site client.

 

It’s weird writing at the end of the day. Not writing in the morning made me feel off kilter. Morning writing is a personal commitment.

Personal commitments either mean something or they don’t.

And personal integrity – doing what we say we’re going to do – is the key to being a workplace leader.

We know this.

The first victory is over self.

 

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Working hard to not work so hard

The Disney Way keynote speaker
Lower right box represents our (job) contribution to society, for which society pays us money.

 

Working hard to not work so hard. i cannot recall the last time i didn’t work seven days a week. It may have been 1998, the year before i joined Disney Institute. When i became a “teacher’ of the Disney Way to executives and staff at the world’s most admired companies, something inexplicable happened.

i discovered that i was born to teach.

And learning how to become a great teacher has never felt like work.

 

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This website is about our career health. To leave this site to read today’s post on my home health website, click here.