Disney Customer Service Keynote Speaker.
Seven work questions.
Do you want what i offer, what i solve for?
(i think everyone wants it, but no one knows it yet, and maybe never)
Consider your immediate answer to seven simple Customer Service leadership questions:
- What is the supreme goal?
- What are the free, unlimited (and fun) tools to achieve that goal?
- What’s the compelling reason for every employee to do it?
- What happens when you know all three answers?
- What happens when you don’t know all three answers?
- What happens when everyone knows all three answers?
- What happens when no one knows all three answers?
Bonus notes:
- Question 1 is strategy.
- Question 2 is tactics.
- Question 3 is why you exist.
- Question 4 is individual perfection.
- Question 5 is an individual nightmare (curse?).
- Question 6 is organizational perfection.
- Question 7 is an organizational nightmare (curse?).
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