Focus on zero expectations to thrive in business

Disney Customer Service Speakers
Adventureland at Walt Disney World two days ago.

 

Disney Management Keynote Speakers
Business meeting “in the Jungle”.

 

Disney Leadership Keynote Speakers
Founder of Jungle Navigation Company Ltd.

 

Disney Customer Service Speakers
Originally a shipping company founded in 1911.

 

Disney Institute Speakers
What began as a shipping company, two decades later it became a tourist attraction.

 

Disney Culture Expert Speakers
In the deepest, darkest regions of the Jungle lie stories untold.

 

Focus on zero expectations to thrive in business.

The minute i become a slave to what someone else may or may not be able to provide, i become dependent on something i cannot control.

Stay away from these situations.

Lean on the insane creativity you’ve cultivated over your lifetime.

Cash in on it.

The solutions you are looking for will be simple and they will set you free.

 

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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

Personality differences are a time-drain for leaders

Personality differences are a time-drain for leaders.

How does a leader optimize structure and process so that egos, work styles, personal goals/agendas, and self-worth don’t get in the way of doing the best work?

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

Disney leadership definitions

At Disney, the word leader is attached to every salaried Cast Member. It was like that when i started at The World Famous Jungle Cruise in 1982. It’s still like that today, 18 months since i retired.

There are leaders with direct reports and leaders as individual contributors. i was both during my 30-year tenure.

Leaders with direct reports definition: You’re the person in charge, you don’t do any of the work, but you’re responsible for the outcome.

Leader’s without direct reports: You are a salaried professional in a peer group of other salaried individual contributors, all reporting to a higher level leader (but not always the same higher level leader).

There is no limit to the amount of hours a salaried leader can work in one week. The weekly pay however, remains set whether you work 50 or 80 hours.

Front line Cast Members are fundamentally distinguished from salaried leaders by their hourly rate of pay – for each and every hour worked.

Make no mistake about the hierarchy though, everyone at Disney – every single Cast Member – is a leader.

How?

Why?

Because every adult is a leader.

Every able bodied adult is the CEO of You, Inc.

Think about it.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

Feedback on my speech from two months ago

Email from the Real Estate Company President…yesterday…

On another note, I wanted you to know that we did an anonymous survey of all of our attendees to our Leadership Conference in Orlando. Consistently, your session was ranked highest among the feedback we rec’d. Additionally, you were ranked as the favorite speaker (I was a close 6th…haha). I share this with you to know you are doing something right. Your approach to your audiences and their need for takeaways is working. Keep up the good work my friend.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

 

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

The clearer you are the better your results

Disney Patient Satisfaction Keynote Speakers
We filled the seats (300-400 each time) twice a day for two consecutive days, two to three times a year.

 

The clearer you are the better your results.

We assume if we cover the stuff in orientation that it will stick.

How’s that working out for you?

We remind the team in our annual company meeting and assume it will help.

How’s that working out.

All day.

Everyday.

All three shifts.

Every employee.

Imagine if you could instantaneously say in priority order, “Here are our top three priorities.”

Can you imagine this?

To get there you need to be…

Driven.

Focused.

Relentless.

Nothing disconnects a willing employee faster (and longer) than holding them accountable for something they didn’t realize was more important than what they thought you meant was most important.

Nothing sabotages world class customer service faster than a disengaged employee who thinks their leader is clueless.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our career health. To leave this site to read today’s post on my home health website, click here.