Disney – Page 81 – Disney Brand Loyalty Keynote Speaker

Great leaders overmanage what other leaders don’t

i spent 15 years speaking full time, explaining this simple model to outsiders. Photo: Disney Institute training materials.

Screen shot of Disney Institute video featuring answers to the question, from Disney Leaders.

Notes from a lifetime at Disney

Bottom photo, catch the 2007 date in upper left?

Overmanaged the details of every speech i gave since 1999. In the notes above, here’s the back story deciphered:

While flying from Orlando to Minneapolis i brainstormed some topics that would share my personal experience with the conference theme.
Left Pennsylvania for Washington State with $75, on a bicycle.
As a Disney Resort Operations Manager, i “got my throat ripped out” everyday, by a Guests so angry, their jugular veins were “popping out”.
Every year i was the closing manager New Year’s Eve and opening manager New Year’s Day. Think about that one.
Waited 13 years before asking for Christmas week off and didn’t get it. Got it in my 14th year. True story.
Received my 5-years of Disney Service award pin two months late, in an interoffice envelope.
I chased a national championship as a Masters Track & Field 400 meter runner.
Generated 50% more sales leads than the next highest team member. The next year reached that same number in seven months instead of 12.
In 2007, i drove an 18-year old car. Now my car is 27 years old.

Funny how you unearth a random note page, a relic from your past, and it floods you with awe and wonder, and a smile of gratitude.

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This website is about our career health. To leave this site to read today’s post on my home health website, click here.

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

Accountability, Disney-style

Driving home from the gym yesterday afternoon.

Clear expectations: always drive the speed limit, never (ever) tailgate, no texting while driving, on time is 10 minutes early – never speed to make up for being late. Clarity. Agreement.

Accountability, Disney-style…

This is about two simple yet overlooked ideas:

Clarity
Agreement

At Disney, the clearer a leader is about what’s expected, the better the end results. Gaining agreement means there’s no misunderstanding. Misunderstanding are rampant, insidious, and cause tremendous damage – to culture, morale, financial results, customer satisfaction, productivity, etc.

Clarity and agreement also includes consequences and repercussions from dishonoring the agreement.

__________

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

The top secret to world-class culture and results

The top secret to world-class culture and results.

Intentionally over-focus on the same things others under-focus on or ignore.

That’s it.

__________

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

4-P’s at Disney

The three-legged stool is the metaphor we use at Disney.

Being the leader, this simple framework will help you have more effective meetings with your direct reports. Being a direct report, this template enables better focus and superior intentionality.

The 4-P’s for Disney leaders.:

People
Profit
Process
Projects

Without consciously realizing it, a beginner to this process will soon discover they are also covering the balanced scorecard:

Cast
Guest
Business

__________

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

A Disney concert called 80 and go

“80 and go”…

Theres a Disney concept one of our Executives coined as “80 and go”.

It’s ok to launch something that isn’t perfect. In fact, waiting for it to be 100% almost guarantees it will never happen.

Launch, learn, revise. Repeat.

Told the designer: make it simple, corporate, and different.
What’s live is the first draft – the 80%.

Taking risks is risky. So is playing it safe.

__________

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.