4-P’s at Disney

Disney customer service keynote speaker
The three-legged stool is the metaphor we use at Disney.


Being the leader, this simple framework will help you have more effective meetings with your direct reports. Being a direct report, this template enables better focus and superior intentionality.

The 4-P’s for Disney leaders.:

  1. People
  2. Profit
  3. Process
  4. Projects

Without consciously realizing it, a beginner to this process will soon discover they are also covering the balanced scorecard:

  • Cast
  • Guest
  • Business




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On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.