Disney Brand Loyalty Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
Never direct anger or impatience at your waiter.
Why?
Because they can spit in your food, or worse, and you’ll never know.
Now, what’s the leadership analogy?
At any level in your organization, from CEO to front line leader, if you’re a jerk (even unknowingly) to your people, they will do the equivalent to spitting in your food.
You’ll never know and the joke will be on you and it will manifest itself in your organization’s culture – and you’ll never know why you can’t fix it.
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The senior management team met yesterday morning to present their compelling recommendations to their Board.
One of those recommendations is to hire me to help them:
At this point it is out of my hands, like an injured athlete with timing not in her favor, and so i wait.
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Began the rough draft yesterday to describe concisely what hiring me as a business advisor would look like.
Have a client who wants transformation and world class consistency and operational excellence.
Same client also wants this as cheaply as possible.
She’s been taught to ruthlessly control costs.
Profit is the goal for her, not the reward.
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From the Delta Flight attendant’s perspective, Stephanie made a “seemingly insignificant” comment to me as we were boarding and taking our seats.
That one sincere comment enhanced the entire day.
Later, Sue brought a “pilot’s Wings” pin for Jack the Teddy Bear, which he wore while we watched McFarland.
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Epcot did not feel like a Disney Theme Park last night. It felt like my hometown.
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