The mark of an exceptional company is how it treats it’s exceptions. – Joe DeGoerge, Fed Ex
For customers of course, but also employees.
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Tag: Lists
The Difference
In some places the difference is in the trash cans…
The dollar bills the customer gets from the tellers are the same. What is different are the tellers. – Stanley Marcus, Chairman Emeritus, Neiman Marcus
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A =
A = X + Y + Z
A=success, X=work, Y=play, Z=keep your mouth shut….Einstein
Z is really hard to master.
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Repercussion
There should be no repercussion for making a mistake while trying to do the right thing.
Same with leadership.
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Easier
The easier it is to do, the harder it is to change. – Eng’s principle
Same with leadership.
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