Look left, look right

Look left, look right.

Look left, look right, look left – this is traditional “cross-the-road safety training” for toddlers.

To over-focus is easy and it goes like this…

Look left, look right, look left, look right.

The extra inch is scalable, easy, and better.

Two Disney Business insights, delivered here, for free.

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Live in intentionality every moment of every new day

Glacier Park photo at Wild Goose Island. Chuck was freezing in only a t-shirt.

Going to the Sun Mountain like i’ve never seen it before.

Logan Pass view cloudy — The cold and clouds are unique to this visit.

smiling face in wood log — Waiting outside the public restrooms, i noticed this – a “hidden smile”.

Logan Pass sign — Had to take the obligatory photo for first-time visitors.

Mt Oberlin — The two snow patches (almost touching the American Flag flagpole) are noteworthy, but we didn’t know it at the time.

Live in intentionality every moment of every new day.

Learn to over-focus on things you used to under focus on or ignore.

Case in point…it’s the only reason yesterday happened the way it did.

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Out work ’em

Disney leadership speaker — Are you on fire with what you get to do?

Out work ’em.

That’s what Tiger Woods told me.

Had the opportunity at my gym to ask Tiger a few questions. The first question, “What advice would you give to someone who wanted to be the best in the world at something?”

“Out work ’em.”

There you have it.

Context: Tiger Woods at one time was the best golfer the world had ever seen. He absolutely dominated the sport in a way that made the previous greats a distant second. And then there was the fiasco in his personal life and everything fell apart.

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Deconstruct Disney’s DNA then reconstruct it in the simplest terms

Margaret’s Tweet (yesterday, April 11) on the photo above is the focus here.

Without context, we are completely misguided and destined to fail.

“Culture by design starts with the customer.”

Nope.

Wrong.

Context…

The customer experience starts with your employees.

The employee experience starts with your leaders.

So.

Culture by design starts with leadership.

Be intentional with your leadership culture, otherwise your employee experience will be by default, instead of by design.

The degree to which your employee culture is by default is the degree to which your customer’s service experience is unintentional.

You’re welcome.

PS. Imagine what you could learn, do, and teach by being inside Disney and Disney Institute for 30 years.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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Making a great first impression in your organization

Jody’s episode is worth a listen from start to finish. However, if you’re pressed for time, listening to just my 6-minute piece about Disney University and Disney’s Train-the-Trainer class is a decent compromise.

PS. Listening to his first 6.5-minute piece makes my piece even more relevant.

PSS. Jody and i used Skype to record. We’ll be using RINGR in the future.

And finally, next time, i’ll skip the intro story (meeting Brian at DU) and get straight to the content.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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