expectations – Page 2 – Disney Brand Loyalty Keynote Speaker

Podcast summary

spent dandelion — The ultimate design for every living creature is to reproduce. And perfectly, there are beautiful and wondrous exceptions. Some march to the beat of a different drummer and contribute in endlessly special ways.

If Disney Ran Your Life podcast assumptions:

Personal vibrancy yields balance
High Disney-style standards will not be lowered
Participation in the 72-hour challenges is expected
Each episode builds on the previous episode
You must believe balance is achievable
You must teach what you learn and do

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Should we lower our standards?

Who in their right mind spends this much time, thought, energy, and money on something as unimportant as themed trash cans?

Should we lower our standards?

Each of us is a VIP.

A Very Individual Person.

Each of us has a set of standards for our life, compartmentalized by big life choices (mind, body, spirit, work, home).

While life’s five big choices are independent, they are also co-dependent and symbiotic.

Take work/career.

You have your professional standards.

They serve you and are the foundation for all your professional accomplishments, your skills, and productivity.

Would you, or should you, lower them?

Yeah, i don’t want to lower mine either.

So where do we go from here?

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Now what?

Apple gives you 14 days to pickup at the store. Note the additional information about Black Friday and Cyber Monday weekend (11.29-12.02). Managing expectations for what is predicable.

Now what?

Saw it coming but hoped i was wrong.

So then, now what?

Price goes up.

Is that fair?

Technically, yes.

Will you hold your ground or be flexible?

Herein lies the challenge.

Expectations are formed by our actions, not by what we say.

If i say there’s a deadline but don’t enforce it, then there really wasn’t a deadline.

This lack of honoring one expectation contaminates all expectations.

What shouldn’t be a tough call might be, meaning the tough call to raise the price to the December 25th deadline price.

Why?

Anyone paying a premium expects flexibility. As in, “cut me a break, man”.

And then there’s the notion that all of this was an exercise in negotiating a bigger picture – contract(s) signed by year end, which is four weeks away.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Comparison is the thief of joy

expectations gap and unhappiness — Facebook insidiously leaves us unhappy as we view everyone’s “Life Highlights Reel”.

Comparison is the thief of joy.

Comparing what we want (expect) to happen and what actually happens.

Comparing what happens to others (the good stuff) to what happens to us.

Comparing our past memories of our world to the world we see today with all our adult responsibilities.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Disney’s Four key drivers for exceeding Guest expectations

Drury Inn lobby business center. Plus time to spare.

Ample time to do stuff i would never have time to do…google “disney keynote speaker”.

Well, look at that.

Disney Keynote Speakers

Disney Institute Keynote Speakers – videos tab. You won’t find me. Period.

But on “Disney Institute Speakers” images pages, my photos totally dominate. How and why? No clue.

Another page dominated by my photos. Still a mystery.

Disney Institute Keynote Speakers – on Google’s front page, but not the first one. After the ads, i’m second. Not bad.

No matter who you are, where you work, or what you do, customers worldwide have the same expectations:

Make me feel special – go the extra inch for me to exceed my expectations in surprising and delightful ways
Give me individualized attention – treat every Customer like a VIP – a Very Individual Person
Respect me and my Family – use common courtesy (which isn’t too common), demonstrate respect, fuss over children
Be knowledgeable about your products and services – have all the answers to my questions and if you don’t know, find out or direct me where to get it

There are far too many things we can focus on.

Without understanding the top, key drivers for Customer excellence, every effort is being directed at the wrong target.

Can you fathom?

This is exactly why organizational vibrancy eludes all but the most intentionally-architected customer-centric cultures.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.