expectations – Page 3 – Disney Brand Loyalty Keynote Speaker

Comparison is the thief of joy

expectations gap and unhappiness — Facebook insidiously leaves us unhappy as we view everyone’s “Life Highlights Reel”.

Comparison is the thief of joy.

Comparing what we want (expect) to happen and what actually happens.

Comparing what happens to others (the good stuff) to what happens to us.

Comparing our past memories of our world to the world we see today with all our adult responsibilities.

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Disney’s Four key drivers for exceeding Guest expectations

Drury Inn lobby business center. Plus time to spare.

Ample time to do stuff i would never have time to do…google “disney keynote speaker”.

Well, look at that.

Disney Keynote Speakers

Disney Institute Keynote Speakers – videos tab. You won’t find me. Period.

But on “Disney Institute Speakers” images pages, my photos totally dominate. How and why? No clue.

Another page dominated by my photos. Still a mystery.

Disney Institute Keynote Speakers – on Google’s front page, but not the first one. After the ads, i’m second. Not bad.

No matter who you are, where you work, or what you do, customers worldwide have the same expectations:

Make me feel special – go the extra inch for me to exceed my expectations in surprising and delightful ways
Give me individualized attention – treat every Customer like a VIP – a Very Individual Person
Respect me and my Family – use common courtesy (which isn’t too common), demonstrate respect, fuss over children
Be knowledgeable about your products and services – have all the answers to my questions and if you don’t know, find out or direct me where to get it

There are far too many things we can focus on.

Without understanding the top, key drivers for Customer excellence, every effort is being directed at the wrong target.

Can you fathom?

This is exactly why organizational vibrancy eludes all but the most intentionally-architected customer-centric cultures.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Are we born to excel?

Disney Keynote Speakers — Grinnell Glacier Overlook 2016 with Dave Weir.

Are we born to excel?

Or are we born to get a job, any job, and live a life that never dreams we can rise above the paycheck-to-paycheck life?

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

Leadership accountability works best with perfect clarity

Mickey and Minnie Mouse on Parade float — What the public focuses on – the 3-O’clock Parade.

Disney World peak attendance — What the organization focuses on – how to keep the Magic alive after the Parade is over.

What the Senior Executive saw as being rigid and inflexible, i saw as clarity.

Funny how the same thing can be seen paradoxically opposed.

One of the four world-class leadership basics is accountability.

Accountability works best with perfect clarity.

Less than perfect clarity brings less than perfect results.

Either way, a culture is established and practiced daily based on the way expectations are determined, communicated, and enforced.

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This website is about our WORK. To ponder posts about our HQ, click here.

The harsh reality for people who dislike demanding bosses

Disneyland book — Walt Disney had his moments like every leader does. He wasn’t always happy with the way things were going.

There’s a harsh reality for people who dislike demanding bosses. The demanding boss doesn’t like being demanding. If accountability is clear, then results should follow. When results don’t follow the boss has to do something to ensure the results happen.

That plan b that the boss has to go to is often perceived as demanding.

Now imagine if you delivered exactly what you and the boss agreed on.

There’d be praise instead of pressure.

Tell me again who’s fault that is.

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This website is about our career health. To leave this site to read today’s post on my home health website, click here.

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.