Tag: Disney

Walt Disney World College Program Alumni answers

Disney Customer Service Keynote Speaker
2012, Photo courtesy of University of Iowa

 

My email response in it’s entirety to the Walt Disney World Alumni Association questionnaire/profile request yesterday. It was fun to write and reminisce.

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Answers to the questions contained in your previous email. Thanks again…

Name? jeff noel

School? West Chester University

College program dates and role? Spring 1982, Jungle Cruise skipper

Where do you live and what do you do now? Have lived behind Magic Kingdom for 25 years and travel for work

Career success? Recently retired (early at 55) after 30 incredible years at WDW: 15 in Park/Resort Ops and 15 as a speaker at Disney Institute. Honored to receive both Partners In Excellence and the Walt Disney Legacy Award. Have my own speaking and business advising company now.

Fun fact? Have spoken to over one-million people globally through Disney Institute.

Gained during program? The realization that there was no place else in the world that i’d rather work and be a part of. The dedication to excellence and the Guest experience was the most amazing thing i’d ever experienced.

Tip for future Walt Disney World College Program Cast Members? You’ll get out of it what you put into it. Focus on building strong relationships.

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Disney’s secret strategy for having great employees

Human resources secrets weapon
Screen shot from LinkedIn

 

No one outside of Disney wants to believe it’s this simple.

Do you want happy, friendly, outgoing employees serving your customers?

Then hire happy, friendly, outgoing people.

You can tell if they are in the first 10 seconds you meet them.

PS. You can hire people who are not outgoing, and their place in your organization will be better suited for back-of-the-house (no-Guest-contact) positions. You want people in front of your customers and patients who are a natural, unforced, fit.

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The thesis for Disney Leadership

Disney Leadership Keynote Speaker
Great leaders never start their day unprepared.

 

The list of things i learned about leadership during a 30-year career at Disney is a mile long.

However the thesis statement is simple:

We judge ourselves on our intentions, others judge us on our behaviors.

Profoundly simple. Simply profound.

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The next book project begins today

jeff noel Disney book on The Disney Way
The next book will have “Disney” in it’s title. No, i’m not smoking anything.

 

The next book project begins today.

Had been waiting for a milestone date to begin writing the next book, featuring what i learned (and taught) from a lifetime at Disney.

Only recently did i target our son’s birthday, August 12.

However, after what was revealed yesterday, August 3, i am beginning today.

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Great Disney leaders are never satisfied

Mobile apps
It’s easy to read on a mobile device.

 

You know that feeling when you discover (what you thought was) your best work really isn’t?

Have a handful of potential clients that are at various stages of engagement. As i re-read the jeffnoel.com landing pages, something happened yesterday.

i became disenchanted.

While it is decently written and flows logically, it’s too long.

The reality is executives need clear, concise, and compelling.

Back to the drawing board.

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