Disney Brand Loyalty Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
Consistency is the hallmark of quality service.
No one knows how it works.
And if you don’t know how it works you can’t scale it and do it all day every day.
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This website is about our WORK. To ponder today’s post about our HOME, click here.
Google Customer Service.
Search Amazon Books category for Customer Service.
What are they all trying to say?
They can’t all be saying something different.
They’re all saying three universal truths.
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This website is about our WORK. To ponder today’s post about our HOME, click here.
A clear, concise, compelling vision is the key to desire.
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This website is about our WORK. To ponder today’s post about our HOME, click here.
i don’t have the answers, i have the experience.
Astonishing find from my customer service research. Two options…
Organizations where the majority of employees know a simple, singular customer service goal outperform all other organizations.
Organizations where no one is focused on a collective, singular organizational goal always underperform.
The other research finding is that all human beings instinctively know what do do.
The pervasive organizational customer service opportunity is to know the three world-class basics.
The goal, the tools, and the reason.
Once the three are linked, Magic happens.
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This website is about our WORK. To ponder today’s post about our HOME, click here.
In the past two years, Magic has gotten more exciting.
Several recent and special (life-changing?) keynote speeches have changed the way i approach my art.
Some context. Disney Institute ‘stole’ me from a 15-year Resort Operations career.
Been a Disney Customer Service Keynote Speaker since 1999.
That’s a quarter century.
Humbling.
Worth noting i never wanted to become a speaker.
Ever.
Now, 25 years later, i want to be a customer service transformer.
The simpler i hone my message, the more powerful the message becomes.
Three customer service blueprints.
And the whole world knows them.
The whole world uses them.
Professionally of course.
And also personally.
World peace may get closer to reality with this.
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This website is about our WORK. To ponder today’s post about our HOME, click here.