Category: Professionally Speaking

What’s in your keynote speech?

apple photos app screen shot
A cool discovery. Gonna be interesting.

In the past two years, Magic has gotten more exciting.

Several recent and special (life-changing?) keynote speeches have changed the way i approach my art.

Some context. Disney Institute ‘stole’ me from a 15-year Resort Operations career.

Been a Disney Customer Service Keynote Speaker since 1999.

That’s a quarter century.

Humbling.

Worth noting i never wanted to become a speaker.

Ever.

Now, 25 years later, i want to be a customer service transformer.

The simpler i hone my message, the more powerful the message becomes.

Three customer service blueprints.

And the whole world knows them.

The whole world uses them.

Professionally of course.

And also personally.

World peace may get closer to reality with this.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Product menu options

75-second video: Shot this long video from the WordPress admin screen, not iPhone camera app. Why? Knew the video would be long and have an enormous file size. Our yard crew is doing their ‘mastery’ in the background.

My one, signature product is simply this:

A world-class Disney Customer Service Keynote Speech.

Here are two other options (as of this experiment’s first day):

  1. One-day, Chain of Excellence five-pillar overview with key activities: $10k
  2. One-day, deep dive on one of the five Chain of Excellence pillars: $10k

Note: The price is shown as a creative way for me to see what i might consider for an Orlando delivery. My keynote is double that (for a 90-minute engagement). So, don’t quote me on what the one-day engagement fee will eventually be.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Why does this matter, work

Context: This is a conversation in my head with a former client.

This is crazy obvious to me. Probably lost on you. No offense. Just (relentlessly) trying to be helpful.

If you had chosen Disney Institute 10 years ago, do you have any idea…

How many Facilitators, Sr. Facilitators, and Business Advisors you’d go through in a decade?

How many times the “new” helpers (staff) would have to start from scratch, after reading some summary notes from previous helpers?

How many times you would have to explain where you’ve been, where you are now, and where you want to be?

How much detail, big picture, nuance, trials & tribulations, triumphs, all hands on deck organizational ‘saves’ you and your team have been through.

How much time your family has spent with the new helpers.

Etc, etc.

Insight: Relationships are key. Knowing the owner is 10x better than being passed around over the years. Or maybe i’m alone in seeing it this way. Or, maybe i’m hitting the bullseye.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Live and let live, work

boyscout jamboree information guide from 1973
Half a century ago. Time flies. Live and let live.

Context for this post: This is for the self-employed.

Let your peers and your competitors contribute the way they want to contribute.

You can contribute as much or as little as suits you.

Note: If you have direct reports and receive a weekly salary from a company, then parameters and expectations on others dramatically change.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Favorite job? Work

Employer branding, social media image
From my Disney Institute colleague BC Johnson’s LinkedIn post today. World-class organizations have been doing this for decades. It’s presented as a new concept now due to epidemic ‘employer branding’ negligence.

Favorite job?

Disney professional speaker.

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This website is about our WORK. To ponder today’s post about our HOME, click here.