In the past two years, Magic has gotten more exciting.
Several recent and special (life-changing?) keynote speeches have changed the way i approach my art.
Some context. Disney Institute ‘stole’ me from a 15-year Resort Operations career.
Been a Disney Customer Service Keynote Speaker since 1999.
That’s a quarter century.
Humbling.
Worth noting i never wanted to become a speaker.
Ever.
Now, 25 years later, i want to be a customer service transformer.
The simpler i hone my message, the more powerful the message becomes.
Three customer service blueprints.
And the whole world knows them.
The whole world uses them.
Professionally of course.
And also personally.
World peace may get closer to reality with this.
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