What does Disney Institute have in common with Glacier National Park?

Disney Keynote Speaker
All of today’s photos were taken in late Spring at Glacier National Park.

 

Disney Keynote Speaker
That Disney guy is determined and driven. Pretty flexible too.

 

Disney Keynote Speaker
Same Avalanche Lake, different day.

 

Disney Keynote Speaker
The difference weather makes is the same difference attitude makes – dramatic.

 

Disney Keynote Speaker
You are my Sunshine, my only Sunshine…

 

Disney Keynote Speaker
We are Disney!

 

Disney Keynote Speaker
Off-roading.

 

Orlando Disney Speaker
Mulan hiked Scenic Point Trail in Two Medicine. How appropriate.

 

Orlando Disney Speaker
iPhone can do cool things that you may or may not intend.

 

Orlando Disney Speaker
A brisk morning at Lake McDonald Lodge marina.

 

Orlando Disney Speaker
Serve like you mean it.

 

Disney Institute Speaker
Must be the Pixie Dust that has everyone smiling all the time.

 

Disney Institute Speaker
We came inside to warm up.

 

Disney Institute Speaker

 

Disney Institute Speaker
We love Glacier National Park.

 

What does Disney Institute have in common with Glacier National Park?

The distinction of being an inspiring place to visit.

What follows is a cut & paste from a promotional email sent by a Syracuse, New York business that is sponsoring a Disney Institute day-long training Customer Service session:

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Disney Institute is bringing its renowned professional development course, “Disney’s Approach to Quality Service,” to Syracuse!

Excellent service does not simply come from a friendly transaction or helpful technology—it is the result of truly understanding your customer’s expectations and putting the right guidelines and service standards in place to exceed them. When an organizational framework properly unites its people, place and processes by putting the customer at its core, exceptional service becomes possible across customer touch points. This creates greater intent to return and recommend, as well as a stronger competitive edge. With more than 90 years of world-renowned customer service, no one understands this better than Disney.

With a common purpose and quality standards, employees at the front line are empowered to perform because they are equipped with the right tools and clear service expectations. When team members’ behaviors are reinforced through positive feedback, they feel valued and appreciated and will make sure their customers do as well.

What You Will Learn:

  • Adapt time-tested Disney business insights to assess and improve your organization.
  • Determine how you can differentiate your service to become a provider of choice.
  • Design quality service standards to create a consistent service experience.
  • Use tools to gauge the needs, wants, stereotypes and emotions of your customers at an individual level.
  • Understand the processes necessary to develop a culture that consistently delivers exceptional service.
  • Recover effectively from a service failure and turn it into an opportunity to strengthen customer relationships.

 

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Please welcome Disney’s time-tested business wisdom to your community

Disney Institute Speakers
The fee for this one-day training opportunity this Fall in Syracuse is $299-$329, depending if you are a member or not.

 

Here’s what you get.

i  offer the same thing for you and your business community.

While at Disney Institute from 1999-2014, i traveled to 200 cities in the US, Canada, and Mexico to deliver this exact event.

It is a day everyone will talk about for a long time.

And of the five topics (Leadership Excellence, Employee Engagement, Quality Service, Brand Loyalty, Creativity & Innovation), i delivered Quality Service twice as much as the second closest (Leadership) topic.

 

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

How Business Advising and Foster Parenting are similar

Disney Creativity Keynote Speakers
Worth a second, closer, look.

 

How Business Advising and Foster Parenting are similar.

Your love and affection for both are deep and real.

You work like everything matters.

And yet.

And yet there’s a reality that’s hard to shake off.

It is someone else’s company.

It is someone else’s child.

You care so much, and yet you must surrender to the reality that you do not have final say on any outcomes.

PS. Fostering and adopting are distinctly different. You can adopt a child you’ve been fostering, but the assumption in this example is that that never happens.

 

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.

 

Confidence and the impossible

questions
Yesterday’s client call revolved around these questions.

 

Some call it the most important sports moment of the 20th century.

The hour-long documentary about the 1980 USA Olympic Hockey team is here.

i watched it but don’t expect (nor recommend) anyone else watch it. It’s a bit like one of yesterday’s posts called out:

When random chaos meets an open willingness.

 

 

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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Ever heard of thinking inside the box?

Florida rocket launch
Florida rocket launches happen often enough that sometimes there’s no hype prompting you to mark it on your calendar.

 

Florida rocket launch
This Florida rocket launch from a two days ago caught us completely by surprise.

 

Just a small sample of what i continuously think about…

Did you know you can organize to maximize your organizational (and personal) creativity?

Ever heard of thinking inside the box?

Stumbled upon this Disney creativity and innovation keynote speech recap.

 

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.