Four days ago. “Opening Day” of a three day experience.
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This website is about our WORK. To ponder today’s post about our HOME, click here.
Disney Institute executive resource debrief, work
Category: Brand Loyalty
Disney Institute Leadership Excellence, work
Disney Institute class…
Disney’s Approach to Leadership Excellence.
Thesis statement…
We judge ourselves on our intentions, others judge us on our behaviors.
We begin our content with a profoundly simple yet simply profound leadership catalyst…
Vision.
What’s the difference between a vision and a vision statement?
Answer: Your future.
Next, we dive into Involvement, Accountability, Commitment.
Context: Involvement is training and development. Two entirely different genres. Most people think “training and development” is a fancy phrase meaning one thing. It’s two words meaning entirely different things.
Also, Accountability focuses on clarity and simplicity. Clarity is power. Simplicity is operational genius.
Bonus: The three-legged stool is the first filter. Leadership is the second.
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This website is about our WORK. To ponder today’s post about our HOME, click here.
Disney Institute Employee Engagement, work
Corporate culture is a common way to describe what i call Organizational Vibrancy.
However, there is a caveat with Organizational Vibrancy.
The cultural bar is exponentially raised…
A good or very good corporate culture is not good enough to level up to Organizational Vibrancy.
Vibrancy is when every organizational bar is raised to the highest level.
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This website is about our WORK. To ponder today’s post about our HOME, click here.
Disney Institute Customer Service, work
Disney Institute class…
Disney’s Approach to Customer Service.
Thesis statement…
Exceed expectations, pay attention to details.
Next is the Disney Compass:
Needs, Wants, Stereotypes, and Emotions.
Next is our Common Purpose:
We create happiness by providing the finest in entertainment for people of all ages everywhere.
Next are our Quality Standards:
Safety, Courtesy, Show, Efficiency.
Bonus: There’s also our Integration Matrix that meshes our Quality Standards with our three Delivery Systems. Our delivery systems used to be called Cast, Setting, Process. Guests got confused so i renamed them: People, Place, Process. It’s still used today.
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This website is about our WORK. To ponder today’s post about our HOME, click here.
Going to Walt Disney World, work
Every leader is telling a story about what she or he values.
We judge our story on our intentions, others judge our story on our behaviors.
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This website is about our WORK. To ponder today’s post about our HOME, click here.