Screen shot on iPhone of Glacier National Park webcam photo yesterday. Pictured above is from East Glacier visitor’s center, looking West.
Glacier National Park webcam photo yesterday. Lake McDonald is 10 miles long. Pictured above is the view from Apgar looking Northeast.
Possible bike ride on first 2018 trip to Glacier National Park. Note lower right, Apgar Village Inn is HQ for the first couple days.
Being out in front, questioning, asking, telling, wondering, trying, failing, starting over, relentlessly striving, pushing, pulling, challenging, never satisfied.
These are all attributes of the heretical leader we all need, and hate, most.
Dear Executive, i expect you’ll take the next 10 days to be an investment or an expense. i need a decision by April 30.
Note: Yesterday’s email request for a decision gives us 10 days to finally agree on details and commit or walk away. We’ve been talking about this for nearly a year.
PS. If customer data is called demographics, the other opportunity leaders have is Guestology, which is the study of customer psychographics.
Needs, wants, stereotypes, emotions.
Most businesses only focus on needs.
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This website is about our WORK. To ponder today’s post about our HQ, click here.
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There’s a difference between the Olympian and the one who studies deceased Olympians and interviews current and former Olympians. PS. i’ve always capitalized Magic. Always.
i’m fascinated by what the general public accepts as legitimate, and the blurry lines between two similar looking things that are actually polar opposites.
Shared the above Facebook update yesterday, not realizing it was from Lou Mongelo.
i friend texted me asking if i know Lou – that’s when i doubled checked the source.
Thought it was written by a former Disney colleague.
This got me thinking.
Lou has carved out raving fans with his WDW Radio enterprise. Incredibly entrepreneurial and successful from a popularity metric.
He’s also venturing into the business side of Disney.
Here’s my aha, which is challenging to explain why it’s weird for me to hear non-experts stake a claim as an expert.
For 30 years, i picked up every speck of trash i passed as i covered thousands of miles across Disney property.
And in Disney retirement, the first couple times visiting the Parks, i was torn.
Do i continue to pick up trash?
i mean, as a Cast Member, there’s no way i could ever justify not picking up trash.
(Note: The exceptions are when you’re in the middle of an urgent Safety or critical Guest Courtesy situation.)
Has an expert, like Lou, spent a lifetime – 30 years – learning it, doing it, and teaching it to other Cast Members?
Do you know how challenging it is to get humans to pick up trash? Humans are never taught, ever, to pick up every speck of trash. We are taught the opposite – don’t litter.
So how do you create, and maintain, an “everyone at Disney picks up trash” cultural phenomenon?
There are only two things – i know them, and i’ve never heard anyone else frame it up the same way.
Only a lifetime insider-expert who has been trained and entrusted to teach “outsiders” how it works can share it with a “been-there-done-that certainty”.
PS. Looking for a part-time, contracted, Marketing expert. Call or text 407-538-4341
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This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.
First thought was, “Really?” Under the yellow sign is the same message.
Kids and their devices these days. i never look for these things. They appear out of nowhere. He had been walking the entire length of the hall, which gave plenty of time to think about snapping a photo. The patient doesn’t know if he’s onstage or backstage – the Disney rule is – if you see Guests, you are onstage.
What do you notice and why?
My job requires me to observe and evaluate.
Constantly, and with great discernment.
That’s what i’m paid to do.
To notice things others can’t or won’t see.
So no, i’m not judging, i’m doing my job, whether i’m on the clock or not.
• • • • •
This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.
