Disney Brand Loyalty Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
The best Disney Customer service speech ever?
When?
In six hours.
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The downside to world-class organizational vibrancy?
None.
There’s something about world-class organizational vibrancy that attracts and retains great (loyal) employees.
Same thing happens with customers.
World-class customer service vibrancy attracts and retains great (loyal) customers.
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Any leader and any organization, in any industry, can architect world-class brand loyaty using systems and processes they control. World-Class Brand Loyalty is not reserved for special organizations that have secrets others don’t and never will have. Exceptional loyalty is built with three fundamental blueprints. Jeff’s Disney Keynote will be interactive, fun, thought-provoking, and comes with a personal challenge for every participant.
Your reputation is your brand. It’s the first thing your customer (or employee) thinks of when they hear or see your name. Customers (and employees) rate products and services as:
Being ‘okay’ (satisfied) is dangerous – to your reputation and to your growth and bottom line. Brand reputation drives long-term profit more than everything else combined.
Loyalty comes from a promise your customer believes you’ve made to them. Jeff shares how a great customer promise creates lifelong emotional connections. Emotion trumps everything and yields your organization’s competitive advantage.
Delivering your promise at every customer touchpoint is key to creating strong, healthy emotional connections. You will discover what Jeff calls “seemingly insignificant” acts of kindness as the essential DNA for world-class loyalty.
Expect to be wowed. Expect to have fun. Expect to be enlightened. Expect to be put to task. You deserve it. C-ya real soon.
BIO:
Jeff Noel is a 30-year Walt Disney World Leadership veteran, two-time Disney Lifetime Achievement Award recipient, a published author, and highly-sought business advisor, helping Fortune 500 companies worldwide achieve greater success through a series of programs focusing on Jeff’s unique approach and architecture for World-Class Organizational Vibrancy. He has spent his life deconstructing and then reconstructed Disney’s DNA into clear, concise, and compelling business insights. Jeff not only helps you see remarkable opportunity, but he also engages you in wonderfully participatory ways so you actually “feel” his context-neutral insights – it’s the “feeling” of these insights (and the simple architecture) that will motivate, excite, and inspire you to create a future that’s better than now. Much better.
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This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.
Note: These questions were sent to my Speaker Agent from a South American journalist. There was no face-to-face interview.
1. How job retention trends have been changing in recent years?
A. Generally, people leave a company because their leader isn’t meeting or exceeding their expectations. Employees perform in a mirror fashion to the genuine care they receive from their leaders. Great leaders are the first line of defense against rising turnover. Great leadership is reliably measured with an annual, comprehensive and anonymously submitted 360-degree review process.
2. Do work relationships change when talking about a 100% digital company? in which areas?
A. Whether you interact with your employees and customers face-to-face, through voice, or digital, the goal never changes – always exceed expectations and make people feel special by providing individualized treatment.
3. What has the digital economy taught us about results through labor benefits?
A. Sorry, i do not understand this question.
4. What model of labor benefits that Disney has can be replicated in other small or medium companies around the world?
A. Offset and compliment tangible benefits by providing many, diverse, and highly-valued intangible (low-cost to no-cost) benefits to send a great message that an organization cares for and values its employees. Additionally, make it part of your culture that one of the best intangible benefits is the opportunity to work with great leaders.
5. In your experience, ¿does monetary benefit improves the quality of the employees labor? What are other strategies?
A. Generally yes at Executive positions, with competitive salaries and bonus compensation strategies a must-have strategy. And like i said earlier, low-cost to no-cost unique intangible benefits are highly prized at every level.
In the middle and front line levels monetary incentives would be an exception. For most hourly positions the various Labor Unions dictate that annual pay increases are linked to longevity, not performance. The overwhelming majority of Disney Cast Members are not incentivized with money.
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This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.
Milestones – transformative experiences (Ramsey Hall, MKCP, bike across USA, 01.25.82, Carol’s phone call, parenthood, 12.30.01, 2008-09 cra$h, 1st book, 10.31.14), Jody Maberry.
If Disney Ran Your Life, from a life at Disney
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This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.