Month: January 2023

Glacier 360 view from Piegan

This 360-degree panorama 2020 video is a treasure to watch. Maybe a week before this summit, Steve and Stacy led me to Pollock Mountain’s summit, also 9,200′.

Brutal, driving winds made it unsafe to stand.

Stacy stayed about 100′ below the summit to prevent any chance of being blown off the top. Seriously.

Unable to get a 360-panorama from Pollock. Yet exceptionally grateful to finally summit Pollock.

Steve and i stayed atop Pollock for about five minutes. We could safely handle the wind while sitting, but the wind chill was too much to handle.

We dressed for cold, windy conditions. But the wind chill was vicious. We remained (and remain) grateful for our five minutes at the top.

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Thin place confirmed

Thin place confirmed.

Side note: Poor audio quality is trumped by Nature’s magnificence.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

The Fab 4, Logan Pass style

12-second video: The Fab 4…Oberlin, Cannon, Clements, Bearhat.

Haven’t summited three of the four mentioned and recorded here.

Why?

Because it would be wise to go with someone who’s previously done it.

Note: Scarier than finding your way to the summit is finding your way back down the mountain. This is lost on everyone who’s never summited or only summited an easy peak with a clearly visible trail. Swiftcurrent Mountain (8,200′) is an example of easy and clear.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Disney Traditions Day One

Disney University and Disney Traditions facilitators
1988 Disney Traditions Instructors.

Does your organization have Day One new-hire orientation to share your Company’s origin story and Customer Service architecture?

Pictured here is the 1988 Disney Traditions Team…i’m the one standing far left, eyes closed. Eleven front-line employees (Cast Members) selected from hundreds of applicants for one-year to “Cross-U” (cross-utilization). They trained every new employee on Day One at Walt Disney World in 1988. Once or twice a month, each of them was pulled from their normal front-line role to teach “Disney Traditions”.

Have you ever thought about the power (and credibility) of having your Day One trainers be people who were on the front line yesterday and after your class, they go back to the front line tomorrow? No theory here. Real life stories from people living it every day.

The intent is to select a new team every year to meet the forecasted hiring numbers. The program has matured and flexed as the years challenge in predictable and unpredictable ways.

It dawned on me after all these years… my signature Disney Customer Service Keynote contains the “Disney Traditions” Day One DNA for Disney’s World-Class, time-tested Customer Service architecture.

What felt like content built from a lifetime of learning, doing, and teaching (in operations and at Disney Institute) is actually the simple yet powerful Disney DNA from Day One…operationalized from a lifetime of serving Guests and Cast Members.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Recommend daily

clock with the word read on the face
Cool clock. Easy to imagine one with WRITE.

Read consistently, and decide at some point if you want to write. If you want to write, i recommend daily.

dad

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This website is about our WORK. To ponder today’s post about our HOME, click here.