Everything sends a message about what you value

Healthcare provider mission statement
Wow, can’t help but wonder how many patients care about the first sentence.

 

Tattered sign in medical office
Everything speaks. What does a front and center sign (first thing you see) say to a new patient?

 

Everything sends a message to customers:

  • People (employees)
  • Processes (policies, procedures, tasks)
  • Place (physical, virtual, phone, forms, etc)

During tomorrow’s arrival for our Son’s colonoscopy, betting i’ll see more.

PS. During yesterday’s dry run drive and office visit, i snapped the two photos. When i left i couldn’t get the (only) patient exit door open. The receptionist said, “You have to push really hard.”

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

It’s easy to forget how challenging it is to speak

Windermere Prep State of the School
Yesterday morning. Note the time on the laptop, 8:53am.

 

Windermere Prep State of the School
The opportunity to hear a 70-year old Headmaster speak is rare.

 

Windermere Prep State of the School
To miss this opportunity to hear Dr Tom Marcy speak would be sad.

 

Windermere Prep State of the School
Seniors in the center, on the floor. Eleventh through 8th grade seated in the bleachers.

 

Windermere Prep State of the School
i left halfway through the 90-minute assembly, accomplishing what i set out to do.

 

It’s easy to forget how challenging it is to deliver a speech that stirs the human soul. Yesterday was a great reminder.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

The reward for thinking small

Disney Leadership keynote speakers
Scribbled this idea on a post it note a couple weeks ago.

 

At Disney, the belief is simple:

If everyone does a little all the time, a lot gets done.

It’s the engine that powers the Magic-making machine.

To tweet the last three sentences, click here.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

When you have high, Disney-like standards

Minor Rear end crash photo
He waited in the car because last night Orlando went down to 33 degrees.

 

Rear end fender bender
Off ramp to new Disney Springs parking garage.

 

When you have high, Disney-like standards, it’s easy to be let down.

Is three weeks an acceptable standard to wait to hear back from a Speakers Bureau?

The ball is in his court. Garnering a 25% commission, it’s fair to expect to have a much higher standard for effective communication.

Poor performers are generally given an opportunity to change, and if they don’t, help them find their happiness elsewhere.

i hate to let someone go.

What we accept by default become or standard.

Yeah, leadership can be unpleasant at times.

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our career health. To leave this site to read today’s post on my home health website, click here.

 

So what? (reprise)

Game changing companies
Photo from LinkedIn. Credit to IBM, @ibmge

 

This photo is great, all the way up to the point when my conscience demands, “So what?”

So what am i going to do with this information, feel good?

No really, this is a ridiculously serious question and my answer matters.

A lot.

Feeling good does nothing for transforming my business or my life.

In every case, prevailing and traditional thought lowers my bar about what’s possible.

Follow the tried and true, right?

Don’t mess with the recipe for success.

The gurus and experts hand us the tried and true recipes.

Right?

You’re joking, right?

This is where the inspiring photo made me pause and take stock.

i, jeff noel, a keynote speaker, may not be an Uber or Facebook, but in the Professional Speaking world, i’m on a journey in the opposite direction of the tired and true professional speaker best practices.

So what have i done with, you know, “feeling good” about disruption?

For starters:

1. My website is an acoustic version. Boarding on amateurish. Why? Because i’m not trying to impress you with graphic design.

2. No one (that i’ve ever seen) lists their speaking fees. On the first click after landing on my site, boom, there they are. My fees are high enough to scare most people away. Perfect.

3. No video clips of me speaking. Gasp….oh my goodness, are you nuts?

4. No email subscription list. Double gasp. Why? Most people can’t keep up. Decision makers aren’t subscribing to email lists; they don’t have the bandwidth.

5. i don’t share my content online. Rather, visitors discover clear, concise, and compelling questions, paradox, and common sense. The karma is that i solve for what most consider unsolvable. But i do it in person, for a fee. It’s more than fair. In fact, it’s game changing.

Here’s the bottomline: If you are going to preach that you offer something different and impactful, start with your online personality. Predictable and acceptable? Unpredictable and intriguing?

 

__________

 

On April Fool’s Day 2009, jeff noel began writing five daily, differently-themed blogs (on five different sites). It was to be a 100-day self-imposed “writer’s bootcamp”, in preparation for writing his first book. He hasn’t missed a single day since.

This website is about our career health. To leave this site to read today’s post on my home health website, click here.