vision – Page 3 – Disney Brand Loyalty Keynote Speaker

Disney Customer Service 101

disney customer service speaker — Questions are a labor of love. Questions sustain an insatiable desire to learn.

child in wildflowers — The vision. Photo: $3.00 poster from Walmart. Displayed in our home for years before we became long-shot parents.

i don’t have the answers, i have the experience.

Astonishing find from my customer service research. Two options…

Organizations where the majority of employees know a simple, singular customer service goal outperform all other organizations.

Organizations where no one is focused on a collective, singular organizational goal always underperform.

The other research finding is that all human beings instinctively know what do do.

The pervasive organizational customer service opportunity is to know the three world-class basics.

The goal, the tools, and the reason.

Once the three are linked, Magic happens.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Cold and hungry

Jeff Noel blog post screen shot — Wrote this seven months ago. It published recently.

As the story goes, a well-established-career Willie Nelson was asked why he wasn’t writing classic songs like he used to.

He replied, “When I wrote those great songs I was cold and hungry. I’m not cold and hungry anymore.”

David Olgilvy’s 8-habits video here.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Leaders must fight

photo of TV show Lioness on TV — Recently began watching. Intense. Watched Season 1, episode 7 last night.

Leaders must fight for what they believe in.

It’s a harsh reality that makes sense to me.

Has made sense since i was a kid.

You want to set the school record for the 440?

No one is gonna hand it to you (or any one).

You want it?

Prove it.

Fight like hell.

Note: Held the Spring Grove Area high school 440 record from 1977 through 2023.

What is that?

Forty-six years.

Note: Fought like hell but it never felt like a fight. It felt right.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Easy and ease, work

Work is easy.

Becoming an artist is hard.

Until it isn’t.

Becoming a category of one only happens when you have the ease to relentlessly .think .differently

And tirelessly and gratefully .do .differently

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Summer solstice 2025, work

elementary school front entrance doors — East Glacier has enough people to support a small elementary school.

Dream big.

Get there.

Stay there.

Applies to everything, everyone, everywhere.

i birthed the three-part idea in 2009 as the tagline for Lane8.org

It’s the ‘stay there’ that throws humans.

Why?

Few of us have the bandwidth and motivation to make excellence last a lifetime. At least that’s what i’ve observed for 60+ years.

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This website is about our WORK. To ponder today’s post about our HOME, click here.