vision – Page 2 – Disney Brand Loyalty Keynote Speaker

Favorite Leader activity

Nuclear reactor looking parking garage design — Medical City at Lake Nona, Florida. Couple days ago. Client meeting.

Another voice-dictated post here, while on today’s 8-mile walk:

The favorite leader activity revolves around a couple of steps: Ask every participant to recall their favorite leader. This can be a family member, teacher, coach, colleague, work boss, any of that sort of thing. Then they self-reflect and write some notes about why that person is their favorite leader. The next step is to find a partner at a different table and each person takes three minutes to share who their favorite leader is, and why. Then everybody goes back to their original chair and we debrief: What were some of the things that you heard or said? Note: it wouldn’t hurt to flip chart all the traits and characteristics the participants share. The next step would be to ask each participant to brainstorm what it would take for their direct reports to someday in the future pick them as their favorite leader from their experience at Glacier Park Lodge during their summer of 2025. As a bonus, either at the tail end of this activity or perhaps at the end of whatever the session is (half-day, full-day, multi-day) do the 45-day commitment letter activity.

• • • • •

This website is about our WORK. To ponder today’s post about our HOME, click here.

Vision premier provider

Teddy bear in front of a company vision statement on the wall — Snapped the pic minutes before the final walk out of the office. October 31, 2014. Adventure awaits.

To be a believer in what it is we believe in can be easily measured by the frequency in which we doubt.

• • • • •

This website is about our WORK. To ponder today’s post about our HOME, click here.

Nature’s excellent leadership

33-second video: We named this spot ‘Periwinkle Island’. The idea came from Sanibel Island’s Periwinkle Way, highlighted in yellow below….

google map of Sanibel island — Upper right red arrow is our route over the Sanibel Causeway. The Causeway is 3 miles long. Leaving the Florida mainland is always a small thrill because we will be living on an island for the next week. The first island intersection is Periwinkle Way. We hang a right to drive to Mitchell’s SandCastles at the end of the second red arrow.

Homeowners yard and driveway — The most important part of leadership is the leader’s vision. Vision is applied at home too. Even for a flower bed. We planted store-bought plants last year. Flowers go to seed (just like weeds). Left unchecked, they multiply. That’s my vision. We picked periwinkles because they’re in our top three favorite Florida flowers.

Every organization has five foundational pillars.

Each pillar has several architectural blueprints, totaling 19 between the five pillars.

Leadership is the first pillar and vision is the first architectural blueprint.

It’s a lot easier to lead and a lot easier for people to follow when everyone is clear about why you exist, where you’re going, and why that’s important.

The thing with Nature is that it was here long before humans.

So long before humans it’s incomprehensible how long before.

Nature leads the way the cosmos sees fit.

i have a Nature theory from six decades studying it.

Nature takes care of itself.

In its own time.

In its own way.

Rejuvenation, adaptation, evolution.

This is how i know Periwinkle Island will flourish when the rains come.

There’s a catch though. i have to keep the ‘weeds’ (nature’s landscape shapers) from choking out the periwinkles. i’m actually trying to influence Nature so the Periwinkles choke out the ‘weeds’.

Note: Sanibel’s Periwinkle Way is prolifically lined with Palm trees and Periwinkle ‘weeds’, everywhere.

• • • • •

This website is about our WORK. To ponder today’s post about our HOME, click here.

Book and keynote notes, work

conference room class — A rare photo of nearly the entire Disney Institute Team in a two-day internal training session.

A clear, concise, compelling vision is the key to desire.

• • • • •

This website is about our WORK. To ponder today’s post about our HOME, click here.

Disney Customer Service 101

disney customer service speaker — Questions are a labor of love. Questions sustain an insatiable desire to learn.

child in wildflowers — The vision. Photo: $3.00 poster from Walmart. Displayed in our home for years before we became long-shot parents.

i don’t have the answers, i have the experience.

Astonishing find from my customer service research. Two options…

Organizations where the majority of employees know a simple, singular customer service goal outperform all other organizations.

Organizations where no one is focused on a collective, singular organizational goal always underperform.

The other research finding is that all human beings instinctively know what do do.

The pervasive organizational customer service opportunity is to know the three world-class basics.

The goal, the tools, and the reason.

Once the three are linked, Magic happens.

• • • • •

This website is about our WORK. To ponder today’s post about our HOME, click here.