vibrancy – Page 21 – Disney Brand Loyalty Keynote Speaker

What’s in your keynote speech?

apple photos app screen shot — A cool discovery. Gonna be interesting.

In the past two years, Magic has gotten more exciting.

Several recent and special (life-changing?) keynote speeches have changed the way i approach my art.

Some context. Disney Institute ‘stole’ me from a 15-year Resort Operations career.

Been a Disney Customer Service Keynote Speaker since 1999.

That’s a quarter century.

Humbling.

Worth noting i never wanted to become a speaker.

Ever.

Now, 25 years later, i want to be a customer service transformer.

The simpler i hone my message, the more powerful the message becomes.

Three customer service blueprints.

And the whole world knows them.

The whole world uses them.

Professionally of course.

And also personally.

World peace may get closer to reality with this.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Exterior style, landscaping, interior style

Thick clouds hugging a mountain — Mt Oberlin, my favorite summit because of its ease to access and ease to summit. Photo: Taken from Granite Park Chalet, miles away. Was struck by the constant cloud movement. The clouds moved from right to left but never disappeared. Guessing a Westerly moving cloud system was colliding with an Easterly moving air stream.

Focus and discipline are legendary leadership superpowers.
dad

Reputation:

Process Mapping: Need a small (2-4) “Emotional Connection” team with an accountability leader. Brainstorm customer touch points, pick one, compare two lists—meets & exceeds expectations, try something. Launch, learn, revise. Repeat.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

Out of office alert at work

mountains and lake — Jody Maberry texted this photo to me last night and asked, “Do you know where this is?” “Yes, Mt. Wilbur looking down on Iceberg Lake. Ahern Pass is on the other side of the far wall.” What i didn’t share is my suspicion it’s from Google Earth, not a climber’s camera. Why? Wilbur is notoriously dangerous to climb.

Racing through your days takes your focus off life’s small details.
dad

Out of office alert at work…

What’s a simple, scalable way to add simplicity and scalability to every Galen Customer detail?

Use three well-known tools:

Questions
Paradox
Common sense

A few examples:

Can you imagine how Galen looks in our Customer’s eyes when everyone at Galen has a professional, intentional, Galen-difference in something so seemingly insignificant?

What does the customer think and feel when all their questions are answered in a Galenized presentation?

What message is sent to all stakeholders in Galen’s ecosystem about attention to the smallest of details, to trust, to excellence?

Bonus pic…screenshot of the text referenced at the top of this post.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

i love this place

Disney Keynote Speaker Jeff Noel — Every Cast Member learns on Day One the supreme goal of all customer interactions. And then we talk about the bullseye every day for the rest of their Disney career. Disney is not even remotely interested in hitting the target. The bullseye is the only goal.

i love this place. i love this moment.
dad

Every Cast Member learns on Day One the supreme goal of all customer interactions. And then we talk about the bullseye every day for the rest of their Disney career. Disney is not even remotely interested in hitting the target. The bullseye is the only goal.

Note: During my Disney career from 1982-2014, never once called a Guest a customer. Using customer in this post to speak the language of ‘outsiders’, the unindoctrinated.

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This website is about our WORK. To ponder today’s post about our HOME, click here.

The work value of one day

Disney leadership conference — Arianna Huffington is today’s keynote speaker at Disney’s Cast Leadership conference. Photo: LinkedIn screenshot.

Organizational humility is a powerful thought.

How does organizational humility transfer to tangible leadership behaviors? Amongst dozens, hundreds, or thousand of organizational leaders?

How?

Simple.

Do the basics brilliantly.

Vision
Involvement
Accountability
Commitment

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This website is about our WORK. To ponder today’s post about our HOME, click here.