Be a tireless optimist.
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This website is about our WORK. To ponder today’s post about our HOME, click here.
Disney Brand Loyalty Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
Be a tireless optimist.
• • • • •
This website is about our WORK. To ponder today’s post about our HOME, click here.

What an executive resource always does:
Always asks why is your vision important.
Always asks how bad do you want it, and why.
Always asks what are you willing to do to achieve it.
Always uses questions, common sense, and paradox.
Always uses personal stories, activities, and discussion.
Always has fun.
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This website is about our WORK. To ponder today’s post about our HOME, click here.
To whom are you loyal?
Why?
For how long?
Could you use a world-class Disney Brand Loyalty resource this year?
Why did i ask you the first three questions?
Because if you understand what someone is doing to make that emotional connection with you, there’s a 100% chance your company cannot figure out how to scale that same feeling for all your customers (and employees).
Ps. Employees are customers too.
Pss. Do you know how to ‘process map’ your customer (and employee) experience?
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This website is about our WORK. To ponder today’s post about our HOME, click here.

Leadership is the killer app.
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This website is about our WORK. To ponder today’s post about our HOME, click here.

Disney University is Walt Disney World’s Temple (Church, Synagogue, Nature Preserve, etc).
i love the way i feel when i am near it.
i love the way i feel when i am in it.
Most Cast Members do.
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This website is about our WORK. To ponder today’s post about our HOME, click here.