Disney Brand Loyalty Keynote Speaker
Five daily blogs about life's 5 big choices on five different sites.
Be in the fun business.
Unless you like stress.
High expectations and pressures are always going to be there.
.laugh .differently
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On a recent call with an aspiring future Disney Cast Member – who lives in New England – i was disenchanted by the sheer size and quantity of her cover-letter paragraphs.
i didn’t want to read her cover letter (i promised i would) because it looked so typical.
And boring.
Mind-numbing, really.
A week later, i finally mustered the patience and energy to tackle it.
Ugh.
My summary…
“I’ve loved Disney since I was a child.”
“My first trip to Disney, etc, etc.”
“I truly admire the Disney way.”
“I’ve always wanted to work for Disney.”
Typical.
Predictable.
Plain vanilla.
She took the feedback well yesterday.
Perfect.
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This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.
If your passion and purpose aren’t worth defending, you will never excel at what you claim is important to you and your organization.
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This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.
This is extremely contagious.
What?
Enthusiasm.
Careful though.
The second most contagious thing in the world is the lack of enthusiasm.
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This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.
How important is your contribution?
Are you trained to meet customer expectations?
Or are you trained to exceed them?
Doing your task (your job) well is designed to meet expectations.
Doing more than your task (more than your job) is designed to exceed expectations.
A remarkably small tweak in the culture that has magnified Disney as the world’s greatest customer service organization.
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This website is about our WORK. To ponder today’s post about our HQ, click here.
If you want to stay on this site and read more posts from this Blog, click here.