Tag: Paradox

Deconstruct Disney’s DNA then reconstruct it in the simplest terms

Disney Institute speakers
Margaret’s Tweet (yesterday, April 11) on the photo above is the focus here.

 

Without context, we are completely misguided and destined to fail.

“Culture by design starts with the customer.”

Nope.

Wrong.

Context…

The customer experience starts with your employees.

The employee experience starts with your leaders.

So.

Culture by design starts with leadership.

Be intentional with your leadership culture, otherwise your employee experience will be by default, instead of by design.

The degree to which your employee culture is by default is the degree to which your customer’s service experience is unintentional.

You’re welcome.

PS. Imagine what you could learn, do, and teach by being inside Disney and Disney Institute for 30 years.

 

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We literally have to fail our way to success

Mark Zuckerberg interview
Mark answered questions with CNN last night about the data breach. With the world watching and Facebook’s future at risk, Mark still decided to show up in a t-shirt. Gutsy.

 

If you’re not prepared to be wrong (aka failure), you’ll never come up with anything original.

We literally have to fail our way to success.

Who knew?

 

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Corporate culture is a virus

rare leadership concepts
Overuse generally has negative outcomes.

 

rare leadership concepts
No matter what we do or don’t do, there’s the possibility we’ll become ineffective. Never forget this. There is no one right answer.

 

Disney Institute speakers
Yesterday on Twitter. i follow Disney Institute. Mark Matheis, far right, and Jim Mundy, 2nd from left standing, are great Disney Cast Members, former colleagues, and friends. Looks like they intentionally wore vests.

 

Disney Legend Steve Jobs
Received this via a text message yesterday. Here’s to the Crazy Ones.

 

Corporate culture is a virus.

It’s either by design and works for you.

Or it’s by default and works against you.

Corporate culture is like personal wellness.

We dwell in vibrancy or survival-mode.

What we accept by default becomes our standard.

Here’s how insidious this is…

Many people i know haven’t gotten once-a-week exercise since high school gym class.

Think about that.

And ask yourself, “Is that a vibrant decision?”

 

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You know why many of us dislike “going to class”?

Mickey Mouse art
A friend makes these. Beth is my dental hygienist. She’s also a Disney Cast Member. She makes and uses the Mickey Mouse ears.

 

Everything that glitters is not gold

Some of the World’s most respected brands are susceptible to relapses to, or stagnation from, the very things they profess to have conquered.

This learning and development article highlights the deep need, and even deeper reluctance, to transform classroom instruction.

 

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Are amazing and a bargain synonymous?

President rump Las Vegas tragedy
Grabbed an iPhone screen shot of the 10:30am statement, while riding my bike home.

 

Most people i know, myself included, want amazing, but we also want a bargain.

Rarely do these things come packaged together.

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