Tag: Goal

The key to organizational vibrancy (gratis)

Disney's Contemporary Resort 4th floor concourse
Disney’s Contemporary Resort. Spent six of my 30 years working in this Resort.

 

Two days ago, i wrote this response to an email question about corporate priorities:

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Without a common purpose, or unifying goal (as i call it), there’s no irrefutable, self-evident rallying point. This is the beacon for creating a culture by design.

Without being crystal clear on why you exist this powerful question, when addressing everything in your organization, is meaningless:

Does this allow us to better deliver our unifying goal?

For executives, profit is the unifying goal. No harm no foul right? But no one on the front line (onstage or backstage) gives a damn about that. Ignoring this fact does not make it false.

This is one of the early points in my leadership keynote speech.

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Guess which one Walt Disney thought it was

Epcot's Spaceship Earth

 

(photo: Lunch in Japan on a Sunday is easy when you call Walt Disney World home)

Leadership is the silver bullet. While it’s common to have great business managers leading a team to stellar financial results, the long term toll this effort requires needs to come into question at some point.

Bottomline, the difference between burnout and turnover versus sustainability and loyalty is simply this:

Profit is either the goal or the reward.

Great leaders see it as the reward.

You reach a point where you no longer work for money. – Walt Disney

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Funny thing about what people really want

Walt Disney Legacy Award recipients
Never saw this honor coming. Not in a million years. To personify is great wealth.

 

Funny thing about what people really want. We start out believing it’s a great paycheck.

Money to purchase the things we want to own and do the things we want to do.

Eventually we get it.

(more or less, hopefully)

And then realize life ain’t about the money.

It’s about autonomy, mastery, and purpose – which allow us to make a positive dent in the Universe.

To personify Walt Disney’s good and decent and lofty values.

Which makes us rich.

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The goal is always, without exception, to deliver

The Breakers standard Resort view room
Have the service match (or exceed) the facilities (and sleep well knowing you gave 100%)

 

Unsolicited. Sincere. Humbling. Bullseye.

“This is our 40th trip to Walt Disney World and today was the best day ever. Thank you so much.”

What can you say in response?

You’re welcome?

Yes.

Insight: The goal is always, without exception, to deliver a remarkable level of service.

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