Glacier – Page 66 – Disney Brand Loyalty Keynote Speaker

Intentionally slowing down so you can intentionally speed up

https://junglejeff.net — Hello yellow. We missed you during the Summer, but knew you’d arrive when you were ready.

Grizzly Bear — Last September. Closer than recommended. Felt entirely safe though.

Going to The Sun Mountain …late September and a reminder Winter is nearing in the higher elevations.

Disney Keynote Speakers — Disney people are often fanatical. Going to the Sun Mountain in the background.

Glacier National Park in Fall — Near Two Dog Flats on the East side.

Knowing how to slow down so you can speed up is an art not a science.

The only science i can discern is this…

Slowing down is essential to progress.

Intentionally slowing down always provides a lesson, an insight, an ah-ha or even an epiphany.

Rushing too fast and those opportunities are merely a blur, never to be seen again.

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Service, disney, questions, Glacier, outfitters

Never gets old.

Innovation and risk taking are siblings.

The weather was perfect for a brief 45-minute visit.

In three hours, two small business owners in Glacier National Park are calling me so i can review the Customer Service architecture.

They’ve been so kind and generous with me as i planned the first of five Summer writing retreats to Glacier National Park.

Here’s a copy & paste text message i sent last night….

If u have time before 7am, give a little thought to:

Your definition (the goal) of customer service

Scale 1-10 (10 High) how important is customer satisfaction

What are some positive stereotypes of your industry (outdoor equipment rentals)…what are some negative ones

What are some of the emotions your various customers exhibit in a typical

If an employee needs to make a decision affecting a customer – when they don’t have time to ask your opinion, how do they decide what’s best

Sleep well.

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Leadership and Guestology

Screen shot on iPhone of Glacier National Park webcam photo yesterday. Pictured above is from East Glacier visitor’s center, looking West.

Glacier National Park webcam photo yesterday. Lake McDonald is 10 miles long. Pictured above is the view from Apgar looking Northeast.

Possible bike ride on first 2018 trip to Glacier National Park. Note lower right, Apgar Village Inn is HQ for the first couple days.

Being out in front, questioning, asking, telling, wondering, trying, failing, starting over, relentlessly striving, pushing, pulling, challenging, never satisfied.

These are all attributes of the heretical leader we all need, and hate, most.

Dear Executive, i expect you’ll take the next 10 days to be an investment or an expense. i need a decision by April 30.

Note: Yesterday’s email request for a decision gives us 10 days to finally agree on details and commit or walk away. We’ve been talking about this for nearly a year.

PS. If customer data is called demographics, the other opportunity leaders have is Guestology, which is the study of customer psychographics.

Needs, wants, stereotypes, emotions.

Most businesses only focus on needs.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

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Emails out of nowhere generally are spam

Glacier National Park — September 27, 2017…taken from inside rental car. Amazing.

Emails out of nowhere generally are spam.

And then there are ones that bring opportunity.

Like the one yesterday, with the potential for a keynote speech – but it conflicts with one of 2018’s five Glacier writing trips.

By the way, this is the third consecutive Summer i’ve not taken speaking engagements from May 30 – September 30.

And there’s an exception to literally every rule, except death and taxes.

Back to the email, the upside is it’s in the middle of a 10-day trip and a three-day break in the middle is doable.

The client saw me two months ago and liked what he saw.

Now he’s interested in bringing it to his annual global conference in Atlanta.

The call is in 3.5 hours.

Wish me luck.

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This website is about our WORK. To ponder today’s post about our HQ, click here.

If you want to stay on this site and read more posts from this Blog, click here.